Deskside Support Engineer - Dutch and English speaker
Deskside Support Engineer - Dutch and English speaker
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Job Description
Job Description:
Responsibilities :
Diagnose and resolve software and equipment (PC laptop printer / copier / scanner projector teleconference mobile phones etc. incidents including operating systems (Windows and iOS) and across a range of software applications.
Maintain a firstclass level of customer service ensuring that all customers are responded to and problems are addressed in a timely efficient and professional manner.
Install upgrade patch support and troubleshoot iOS and Windows Operating System and application such as Microsoft office Adobe and any other authorized desktop application.
Perform smart hands and eyes for Infrastructure.
Breakfix support for Laptop desktop tablets and associated hardware peripherals.
Perform general preventative maintenance tasks on computers laptops printers and other authorized peripheral equipment. Copyright DXC Technology Company. All rights reserved. 2
Manage desktop lifecycle programs by tracking hardware through Asset Management from delivery through end of life builds application installations user migration and hardware installations.
Responsible for actively monitoring ticket queue and all assigned tickets ensure accurate logging categorization prioritization initial diagnosis routing functional escalation and data integrity of all applicable incidents and requests in ticketing tools.
Meets established Service Level Agreements (SLAs) guidelines.
IMAC support including large scale/bulk office moves/restack activities (all moves).
Respond to enduser requests for updates on ticket status and promptly follow up as needed.
Coordinate with vendors for provision of enduser support (e.g. Hardware Vendor technicians for warranty repair/replacement)
Coordinate with Level 3 support groups and project teams for service delivery enhancements maintenance and upgrades.
Asset management of IT hardware and assets: Stock control and management.
Participate in hardware and software rollout projects (windows migration office Moves new equipment).
Conceptual understanding of DNS DHCP and AD Group Policies.
Requirements:
At least 2 years of relevant experience in Desktop/On Site Support or similar relevant experience in Service Desk Support
IT knowledge in Windows 8 10 11 iOS and basic network setup troubleshooting
Hardware knowledge: PC laptop printer / copier / scanner projector tele1conference mobile phones
Hardworking with positive work attitude and a passion to excel in IT industry
Good customer service mindset
Able to motivate and guide team
Process improvement initiatives
Basic knowledge in IT Infrastructure (Network topologies VPN Server etc. enough to isolate end user problem
Customer focus with exceptionally good customer service interpersonal and telephony skills set
Process oriented
Able to perform in fast moving and demanding environment
Team player who is selfmotivated selfdisciplined and shows initiative
Language requirements: fluent in Dutch (oral and written) French and English
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Employment Type
Full-Time
