Enrollment Specialist
Enrollment Specialist
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$ 50000 - 65000
1 Vacancy
Job Description
At Habitat Health we envision a world where older adults experience an independent and joyful aging journey in the comfort of their homes enabled by access to comprehensive health care. Habitat Health provides personalized coordinated clinical and social care as well as health plan coverage through the Program of AllInclusive Care for the Elderly (PACE) in collaboration with our leading healthcare partners including Kaiser Permanente.
Habitat Health offers a fully integrated experience that brings more good days and a sense of belonging to participants and their caregivers. We build engaged fulfilled care teams to deliver personalized care in our centers and in the home. And we support our partners with scalable solutions to meet the health care needs and costs of aging populations.
Habitat Health is growing and were looking for new team members who wish to join our mission of redefining aging in place. To learn more visit.
Role Scope:
This is an opportunity for a highly motivated individual thats responsible for overseeing the enrollment process for prospective participants ensuring a seamless experience from initial inquiry to enrollment. This individual will help to bring the PACE program to serve frail elders and disabled older adults in the Sacramento community. The Enrollment Specialist is a key player in introducing participants to and assessing them for our PACE program. As one of the first Habitat team touchpoints this specialist will be the quarterback in partnership with the IDT (Interdisciplinary Team) Enrollment RN and the Outreach Team to ensure a smooth enrollment process and continuity of care for prospective participants. This role requires a combination of excellent customer service skills attention to detail and proficiency in managing and processing enrollmentrelated documentation and data.
Core Responsibilities & Expectations for the Role
- Act as the primary face of Habitat Health for and develop meaningful relationships with prospective participants providing information guidance and support throughout the process.
- Contribute to a program experience that Participants want to join a team culture that cares and creates joy and an environment where all participants and team members belong.
- Continue to raise the bar. Constructively seek and share feedback and help us implement changes in order to improve clinical outcomes and experience for participants.
- Exhibit and honor Habitats Values.
- Contribute to center growth objectives by establishing strong relationships with referrals and by championing PACE and building awareness in the community
- Drive the enrollment process as the case manager for prospective participants including reviewing processing and updating applications and required documentation distributing relevant enrollment materials and managing communications
- Conduct tele home visits and incenter evaluations for the prospective participant for potential eligibility for care.
- Deliver highquality customer service by addressing and resolving enrollmentrelated inquiries and concerns in a timely and professional manner.
- Work collaboratively with Outreach Team Enrollment RN IDT and center leaders to create a joyful and smooth enrollment process for prospective participants.
- Monitor and report on enrollment metrics and trends to assist in strategic planning and decisionmaking. Prepare reports as needed for internal stakeholders.
- Stay informed about and ensure adherence to relevant policies regulations and procedures related to the enrollment process.
Required Qualifications:
- Bachelors degree or equivalent experience.
- Minimum of 1 years of experience in a customer service or sales role preferably within a healthcare or relevant industry setting.
- Strong organizational skills with a keen eye for detail and accuracy and ability to manage multiple tasks and priorities in a dynamic environment
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word Excel PowerPoint).
- Have 1 year of experience working with a frail or elderly population
- Be medically cleared for communicable diseases before engaging in direct participant contact including a TB test.
- Have all immunizations up to date before engaging in direct participant contact.
- Proof of valid CA drivers license personal transportation good driving record and auto insurance as required by State law.
Preferred Qualifications:
- Ability to adapt to changes and learn new systems quickly.
- Bilingual: Spanish/Mandarin/Cantonese/Russian preferred.
- Experience with enrollment software or CRM systems.
- Experience working with the Medicare and Medicaid populations and within a healthcare organization.
- Degree in healthcare business administration or marketing.
Compensation:
We take into account an individuals qualifications skillset and experience in determining final salary. This role is eligible for medical/dental/vision insurance short and longterm disability life insurance flexible spending accounts 401(k) savings paid time off and companypaid holidays. The expected salary range for this position is$50000 $65000 and is a bonuseligible position. The actual offer will be at the companys sole discretion and determined by relevant business considerations including the final candidates qualifications years of experience skillset and geographic location.
Vaccination Policy including COVID19
At Habitat Health we aim to provide safe and highquality care to our participants. To achieve this please note that we have vaccination policies to keep both our team members and participants safe. For covid and flu we require either proof of vaccination or declination form and required masking while in participant locations as a safe as and essential requirement of this role. Requests for reasonable accommodations due to an applicants disability or sincerely held religious beliefs will be considered and may be granted based upon review. We also require that team members adhere to all infection control PPE standards and vaccination requirements related to specific roles and locations as a condition of employment
Our Commitment to Diversity Equity and Inclusion:
Habitat Health is an Equal Opportunity employer and committed to creating a diverse and inclusive workplace. Habitat Health applicants are considered solely based on their qualifications without regard to race color religion creed sex gender (including pregnancy childbirth breastfeeding or related medical conditions) gender identity gender expression sexual orientation marital status military or veteran status age national origin ancestry citizenship physical or mental disability medical condition genetic information or characteristics (or those of a family member) or other status protected by applicable law.
Habitat Health is committed to the full inclusion of all qualified individuals. In keeping with our commitment Habitat Health will take steps to provide people with disabilities and sincerely held religious beliefs with reasonable accommodations in accordance with applicable law. Accordingly if you require a reasonable accommodation to fully participate in the job application or interview process to perform the essential functions of the position and/or to receive all other benefits and privileges of employment please contact us at .
EVerify Participation Notice
This employer participates in EVerify and will provide the federal government with your Form I9 information to confirm that you are authorized to work in the U.S. If EVerify cannot confirm that you are authorized to work this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you including terminating your employment. Employers can only use EVerify once you have accepted a job offer and completed the Form I9.
Beware of Scams and Fraud
Please ensure your application is being submitted through a Habitat Health sponsored site only. Our emails will come from @habitathealth email addresses. If you feel that you have been the victim of a scam such as this please report the incident to the Federal Trade Commission by selecting the Ripoffs and Imposter Scams option: Experience:
Unclear Seniority
Employment Type
Full Time
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