Senior Associate O2C Collections
Senior Associate O2C Collections
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Job Description
At Iron Mountain we know that work when done well makes a positive impact for our customers our employees and our planet. Thats why we need smart committed people to join us. Whether youre looking to start your career or make a change talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert sustainable solutions in records and information management digital transformation services data centers asset lifecycle management and fine art storage handling and logistics. We proudly partner every day with our 225000 customers around the world to preserve their invaluable artifacts extract more from their inventory and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions If so lets start the conversation.
Position Purpose
Iron Mountains Global Business Services (GBS) group is hiring an experienced Credit & Collection associate. You will join a dynamic and fastpaced organization whose mission is to be a trusted strategic partner to our internal and external customers through optimization standardization and enterprise capabilities.
Resultdriven Credit Collection Specialist with 5 years of experience in accounts receivable credit risk analysis and debt recovery. Expertise in reducing outstanding balances maintaining client relationships and ensuring timely payment collection while adhering to company policies and legal regulations.
Major Key Accountabilities
Tracking outstanding balances and maintaining uptodate accounts receivable records.
Generating and sending invoices account statements and payment reminders to clients.
Reconciling accounts to ensure accurate records of payments and credits.
Contacting clients (via calls emails or letters) to recover overdue payments.
Negotiating and establishing payment plans or settlements with delinquent customers.
Monitoring payment plans to ensure compliance with agreedupon terms.
Escalating unresolved or overdue accounts for legal or thirdparty collection efforts.
Maintaining professional communication to ensure positive customer relationships during the collection process.
Addressing client disputes resolving billing discrepancies and ensuring satisfactory resolutions.
Educating clients on payment policies and credit terms.
Ensuring all collection practices comply with local laws such as the Fair Debt Collection Practices Act (FDCPA).
Preparing regular reports on aging accounts delinquency rates and collection performance metrics.
Collaborating with internal teams (e.g. sales customer service) to resolve credit or payment issues.
Identifying and implementing strategies to accelerate cash inflows.
Reducing the average collection period (days sales outstanding DSO).
Monitoring credit policies and revising terms to improve payment timelines.
Initiating legal action on delinquent accounts when necessary (e.g. filing claims liaising with legal teams).
Coordinating with thirdparty collection agencies for escalated cases.
Keeping detailed records of all interactions and payment efforts to support legal proceedings.
Working with finance teams to report on cash flow impacts.
Collaborating with sales teams to align credit terms with customer agreements.
Providing feedback to management on credit and collection trends.
Key Skills Requirements and Competencies:
Masters degree in business administration or a related field.
Experience in Accounts ReconciliationInvoice Management Conflict Resolution and Payment Plan Negotiation
Strong Verbal and Written Communication
Minimum of 24 years in a collection role.
Required Experience:
Senior IC
Employment Type
Full-Time
