Customer Relations Representative PSA Must work onsite
Customer Relations Representative PSA Must work onsite
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Salary Not Disclosed
1 Vacancy
Job Description
Collectors is the leading creator of innovative technology that provides valueadded services for collectors worldwide. We grade authenticate vault and sell millions of recordsetting collectibles all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. Were always on the lookout for talented people to join our growing team.
Our services span collectible coins trading cards Funko Pops! video games event tickets autographs and memorabilia. Our subsidiaries include PSA PCGS WATA Card Ladder and the Long Beach Expo collectibles trade show.
Since our founding in 1986 we have graded and authenticated millions of items. We employ more than 1700 people across our headquarters in Santa Ana and offices in Jersey City Seattle Canada Hong Kong Paris Shanghai and Tokyo.
Were looking for an Associate Customer Relations Representative to join our PSA Customer Relations team. Professional Sports Authenticator (PSA) is the largest and most trusted thirdparty trading card authentication and grading company in the world. Since its inception in 1991 PSA has certified over 40 million cards and collectibles with a cumulative declared value of over a billion dollars.
The Customer Resource Center is embedded in the operations process working cross functionally and cross collaboratively with other Operations departments. The ideal candidate will be a team player who possesses at least 1 yearof strong customer relations skills within a customer service environment. You ideally have experience handling customer resolutions have experience processing and investigating claims shipping and handling. You are a detailoriented problemsolver know how to deescalate customer related situations and have excellent communication skills.
Youll report to the Customer Relations Supervisor and work fulltime onsite 5 days a week from our Santa Ana CA office from 8am4:30pm.
What Youll Do:
- Exercise discretion and exhibit sound judgment and decisionmaking when engaging with all parties internally and externally.
- Collaborates with Operations and other departments to find appropriate solutions for customer responses
- Provides accurate valid and complete information by using the department protocols to our customers
- Resolves queries by clarifying the customers issue determining the cause of the problem selecting and explaining the best solution to solve the problem
- Maintains accounts by processing customer adjustments
- Continuously updates department spreadsheet of incoming orders
- Escalate unresolved issues to the appropriate lead/supervisor
Who You Are:
- High school diploma or equivalent; college degree preferred
- You will have at least 1 year of relevant customer relations experience
- You will have strong problemsolving skills
- You will have excellent communication skills
- You will have excellent listening skills and an empathetic voice and manner
- Organized detail oriented and possess strong interpersonal skills
- Knowledgeable in Google Workspace systems
- Knowledgeable utilizing Salesforce preferred
- keep emotions under control remain open to ideas and try new things
Physical Requirements:
- Computer Use: Typing mouse work and sitting and looking at a computer potentially for long periods of time.
- Hand Use: Regular hand use for various tasks.
- Hearing Requirements: Ability to hear alarms signals and verbal instructions.
- Lifting and Carrying: Ability to lift carry and move materials up to 40 pounds.
- Phone Answering: Talking on the phone and texting may be required as well as manual dexterity to operate a computer and phone system efficiently.
- Sitting or Standing: Ability to sit or stand for extended periods of time.
Hourly Range: The reasonable estimated hourly rate for this position is $19. Actual compensation varies based on a variety of nondiscriminatory factors including location job level prior experience and skill set.
Reasons To Join Us:
- Health Insurance: All fulltime employees are eligible to enroll in Medical Dental and Vision
- Additional Benefits: Fulltime employees are eligible for fertility commuter and educational assistance benefits.
- 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
- Vacation: All fulltime employees are eligible for paid vacation
- Holiday Pay: All regular fulltime employees are eligible for ten company paid holidays
- Employee Discounts: Employees receive discounts on select grading services for approved submissions
- Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
- Fun Working Environment: Our team members are invited to participate in celebrations holiday events and team building activities
Roles advertised as remote eligible are not open to applicants in Colorado and may not be performed in Colorado.
We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites through fake emails claiming to be from the company or through social media. We never ask for personal information such as your bank account Social Security numbers or National IDs nor do we send or request payments for the purchase of businessrelated equipment. If you suspect fraud please reach out to
We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites through fake emails claiming to be from the company or through social media. We never ask for personal information such as your bank account Social Security numbers or National IDs nor do we send or request payments for the purchase of businessrelated equipment. If you suspect fraud please reach out to
About Collectors
Collectors is the leading provider of valueadded services to the collectibles markets. We authenticate and grade collectible coins trading cards video games event tickets autographs and memorabilia through our subsidiaries which include Professional Sports Authenticators (PSA) Professional Coin Grading Services (PCGS) Certified Coin Exchange (CCE) Wata Card Ladder Collectors Corner Set Registry Collectors and the Long Beach Expo collectibles trade show. Since our founding in 1986 we have graded and authenticated more than 80 million items. We employ over 1000 people across our Santa Ana CA headquarters New Jersey Seattle Hong Kong Paris Shanghai and Tokyo. For more information visit .
We are committed to equal employment opportunity regardless of race color ethnicity ancestry religion national origin gender sex gender identity or expression sexual orientation age citizenship marital or parental status disability veteran status or other class protected by applicable law. We believe that a team that represents a variety of backgrounds perspectives and skills will better service the diverse community of collectors we support.
If you require an accommodation to apply or interview with us due to a disability or special need please email
U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process please see our Privacy Notice for U.S. Applicants
Required Experience:
Unclear Seniority
Employment Type
Full Time
