About the Role:

Grade Level (for internal use):

Role: Apprentice FIG Client Services

Grade relevant for internal applicants only: 05
Experience : Fresher
Tenure: 12 months
Schedule: APAC/EMEA/US Shift 5 days a week)

Work Location: Ahmedabad India

The Team: The Financial Institutions Group team is responsible for providing client support for our business intelligence tool by holding investigative conversations with clients & driving product usage. Being present in Argentina India Pakistan the Philippines and the USA makes it a truly global team. Members of the team get to learn indepth global financial industry knowledge produce webcast presentations and develop technical skills. You will also work with different teams inside the organization across many functional areas (Sales Technology Product Management Content & Industry Research etc.

Role Impact: This role is essential in supporting market leaders and decisionmakers in the financial services industry directly influencing client satisfaction and advancing our mission of providing reliable financial intelligence. Team members play a critical role in delivering highquality support which shapes clients perceptions of the company. By engaging directly with clients apprentices can gather valuable feedback that informs platform development. Additionally this position contributes to enhancing data quality and timeliness improving operational efficiency reducing error rates and boosting support survey scores ultimately aiding in client retention and revenue growth.

Whats in it for you:

• Professional Development:Gain handson experience in client relationship management problemsolving and communication.
• Industry Exposure:Acquire insights into financial markets enterpriselevel products and innovative technologies.
• Career Growth:Establish a foundation for a successful career at S&P Global recognized for excellence in financial intelligence.
• Role Exploration:Benefit from product training and client feedback paving the way for future roles in product and relationship management.
• Diverse Client Interaction:Collaborate with a varied client base including financial institutions government organizations and universities globally.
• Skill Enhancement:Develop social and technical skills including proficiency in MS Excel and SQL.
• Meritocratic Environment:Join a resultsdriven company that values high standards and rewards outstanding performance.
• HandsOn Experience:Engage in practical experiences that expose you to realworld challenges and opportunities.
• Mentorship:Receive guidance from experienced professionals committed to your success.
• Networking:Build connections with industry leaders and peers through networking events and company initiatives.

Responsibilities:

• Client Support:Deliver exceptional customer service through phone email and chat. Address client inquiries resolve issues and provide product consultations.
• Team Collaboration:
  • Collaborate with team members to achieve departmental client satisfaction targets.
  • Work closely with crossfunctional teams to enhance client interactions and support internal initiatives.
• Learning Opportunities:
  • Stay informed about macroeconomic and industry developments relevant to S&P products.
  • Participate in product demonstrations webinars and training sessions to enhance your understanding of our platforms and client needs.
• Knowledge Sharing:Contribute to the development and maintenance of our Knowledge Base to promote ongoing learning within the organization.

Qualifications:

• Education:Minimum of a Bachelors degree in Economics Finance or a related field.
• Skills:
  • Strong interpersonal skills and attention to detail.
  • Proactive attitude with a willingness to learn and thrive in a collaborative environment.
  • Excellent communication skills and basic proficiency in MS Excel.
  • Strong critical thinking and problemsolving abilities.
  • Basic knowledge of the banking industry and fundamentals of business financial statements and investments.
  • Proficient in research and analysis.
  • Customeroriented mindset with the ability to multitask and prioritize workflow with minimal supervision.
• Flexibility:Willingness to work shifts based on business needs.

About S&P Global Market Intelligence

At S&P Global Market Intelligence a division of S&P Global we understand the importance of accurate deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions partnering with customers to expand their perspective operate with confidence andmake decisions with conviction.

For more information visit In It For You

Our Purpose:

Progress is not a selfstarter. It requires a catalyst to be set in motion. Information imagination people technologythe right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Were constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity Discovery Partnership

At S&P Global we focus on Powering Global Markets. Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a companymatched student loan contribution and financial wellness programs.

• Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some bestin class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits/benefitsummaries

Inclusive Hiring and Opportunity at S&P Global:

At S&P Global we are committed to fostering an inclusive workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and equal opportunity ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.