Client Success Analyst
Client Success Analyst
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Salary Not Disclosed
1 Vacancy
Job Description
YuJa is looking for talented individuals to work within our Toronto office and play a fulltime Client Success Analyst role on our team. Our team is passionate excited about growth opportunities and very creative. We are looking for people who are likeminded in vision but also can contribute to the diverse thinking our team requires.
About Us
YuJa is a leader in cloud platforms and applications for regulated sector clients including highered K12 healthcare and government. We enable enterprises to create engaging digital media experiences. We have legal headquarters in Delaware with primary U.S. offices in Silicon Valley California and Canadian offices in Toronto.
About the Role
- Build strong relationships with enterprise clients by delivering tailored training and onboarding experiences for all our SaaS products.
- Lead negotiations for the renewal of agreements and manage changes to client contracts efficiently.
- Upsell specific product enhancements such as Addons or Widgets with additional relevant beneficial features.
- Prepare and provide accurate price quotations for product upgrades and additional services in a timely manner.
- Provide indepth training and support ensuring clients understand and maximize the value of our solutions.
- Monitor client accounts to identify trends risks and opportunities integrating insights into proactive client support strategies.
- Resolve technical issues effectively for all products ensuring seamless client experience.
- Deliver regular progress updates to clients and internal stakeholders ensuring transparency and alignment.
About You
- A proactive problemsolver with exceptional written and verbal communication skills.
- Bring 13 years of experience in client/customer support with a focus on building and maintaining professional relationships.
- Confident in engaging with seniorlevel professionals and managing their needs.
- Demonstrate strong sales skills with the ability to identify opportunities and effectively communicate the value of product enhancements/upgrades.
- Ability to leverage technology to enhance client engagement and support.
- Thrive under pressure with strong emotional intelligence and the ability to empathize with diverse client challenges.
- Demonstrate excellent time management organizational skills and a curiositydriven approach to learning.
- Competitive ambitious and eager to grow in a fastpaced environment.
- Detailoriented and personable balancing professionalism with a fun and engaging attitude during client interactions.
- Collaborate effectively with team members to achieve shared goals and enhance client satisfaction.
Why youll love working here
YuJa is a multipletime honoree on Forbes list of Best StartUp Employers in America. We offer a competitive compensation package that include a base salary starting at $50000/year performancebased incentives and comprehensive benefits and engagement opportunities.
- Comprehensive Benefits:
- Health vision and dental benefits 100 employerpaid
- Additional benefits include RRSP gym subsidies and more
- Worklife balance including flexible work hours to create an ideal worklife balance
- Paid sick days
- Team Engagement:
- Fun activities and celebrations including Canada Day Trip Saint Patricks Day Party Halloween Costume Contests Holiday Dinner Party and more
- Office perks including companyprovided snacks drinks and events
- Employee recognition programs such as gift cards and Employee of the Week rewards
- Professional growth including continuous learning opportunities and reimbursements to support personal and professional development
- Handson experience working with seniorlevel business leaders
Schedule
This is an officebased role with standard hours from Monday to Friday.
How to Apply
This job is exclusively directed towards candidates already in Canada. You may apply directly online via this site by submitting your resume. If any questions please send an email to
YuJa is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status.
Required Experience:
IC
Employment Type
Full-Time
