RMA Technician

Company Overview

At Motorola Solutions were guided by a shared purpose helping people be their best in the moments that matter and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe but are safe. Were solving for safer by building the best possible technologies across every part of our safety and security ecosystem. Thats missioncritical communications devices and networks AIpowered video security & access control and the ability to unite voice video and data in a single command center view. Were solving for safer by connecting public safety agencies and enterprises enabling the collaboration thats critical to connect those in need with those who can help. The work we do here matters.

Department Overview

Job Description

This position is based in Culver City CA and the candidate must reside in the Greater Los Angeles Area as you will be required to go into the office 5 days a week.

Responsibilities:

• Evaluate and determine the root cause of failure for RMA products

• Troubleshoot and test RMA units to component label

• Record findings in Excel/Sheets/Jira and determine appropriate next step for devices

• Escalate units to engineering team when a root cause cannot be identified

• Work with internal and external teams to review updates to RMA process

• Work with QA team to design develop and execute test plans for life cycle unit and regression testing

• Work cross functionally with mobile backend hardware and firmware teams to develop new products and features

• Work with customer support and other software teams as a technical resource for any customer issues and patch bugs as needed

• Support internal and external manufacturing efforts for product quality control and bring up

• Work with a truly unique and driven team that comes from a diverse background of different hardware and software roles

Qualifications:

• 1 year of experience as a test technician

• Associates Degree

• Not afraid to test and debug

• Resultsoriented dependable and accountable

• Willingness to work autonomously

• Highly organized can juggle competing priorities and tasks

• Willing to learn and share your knowledge with others

Target Base Salary Range: $38400 $64100 USD

Consistent with Motorola Solutions values and applicable law we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on jobrelated knowledge skills and experience. The actual offer will be based on the individual candidate.

#LICA1

Basic Requirements

• 1 year of experience in testing
• Associates Degree
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position

Travel Requirements

Relocation Provided

Position Type

Referral Payment Plan

Our U.S.Benefitsinclude:

• Incentive Bonus Plans
• Medical Dental Visionbenefits
• 401K with Company Match
• 10 Paid Holidays
• GenerousPaidTime Off Packages
• Employee Stock Purchase Plan
• PaidParental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legallyprotected characteristic.

We are proud of our peoplefirst and communityfocused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.

Were committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation please email .