Patient Service Coordinator
Patient Service Coordinator
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Job Description
UPH Additional Information
UnityPoint Health Allen Hospital
Patient Service Coordinator Maternity Unit OB/GYN
PartTime .60 FTE; 12 hour shifts
Why UnityPoint Health
Commitment to our Team Were proud to be recognized as a Top 150 Place to Work in Healthcare by Beckers Healthcare several years in a row for our commitment to our team members.
Culture At UnityPoint Health you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and an unwavering belief in doing whats right for the people we serve.
Benefits Our competitive Total Rewards program offers benefits options that align with your needs and priorities no matter what life stage youre in.
- Caring is what we do and it starts with our team members: expect paid time off parental leave 401K matching and an employee recognition program as we support you both personally and professionally.
- You can only give your best when you feel your best and we help you live well with dental and health insurance paid holidays short and longterm disability and more. We even offer pet insurance for your fourlegged family members to give you peace of mind.
- We strive to make things easier and more personal in health care to set us apart from the rest and you can experience that commitment through early access to earned wages with Daily Pay a tuition reimbursement program designed to help you further your career and adoption assistance to help you grow your family in the way that works for you.
Diversity Equity and Inclusion Commitment At UnityPoint Health we honor the ways people are unique and embrace what brings us together. Our collective goal is to champion a culture of belonging where everyone feels valued and respected.
Development We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
Community Involvement Be an essential part of our core purposeto improve the health of the people and communities we serve.
Hear more from our team members about why UnityPoint Health is a great place to work at
Overview
The Patient Service Coordinator serves as a member of the healthcare team as an organized efficient colleague with expertise communicating to customers family members physicians providers and healthcare team members. Emphasis is placed on creating a culture to customer focused service where the actions of every associate leave the patient or visitor with a belief that Allen Hospital is focused on:
- Serving them before they ask for assistance (initiative)
- Helping each other (teamwork)
- Acknowledging concerns (empathy)
- Respecting privacy and dignity (courtesy)
- Explain what is happening
Coordinates and provides administrative support for nursing staff under the direction of the Director or Nurse Manager. Supports the delivery of the departments services. Contributes to the overall goals of Medical Surgical Services which in turn ensures high quality patient care.
Responsibilities
- Greets all patients families physicians and staff that present to the unit and answers the phone with a welcoming attitude and ascertains their needs.
- Monitors security cameras and patient visitors into Pediatric unit and rooms.
- Communicates and coordinates any unresolved patient/family issues promptly to unit leadership.
- Answers the patients needs directly.
- Reports needs promptly to proper authority including physicians.
- Assists in scheduling followup and healthcare team appointments for patients.
- Makes guest relation rounds twice daily for any immediate needs of family or staff ex. blankets water coffee etc.
- Serves as a resource for patients and patients families needing direction or information.
- Assist in getting patient rooms ready for admissions.
- Assists in maintaining a neat and orderly patient rooms nurses station and kitchenette.
- Assists with escorting families who are being discharged
Qualifications
- High School diploma or GED
- Minimum of 2 years secretarial or comparable work experience or equivalent education.
- Internal applicants within Allen with 2 years of demonstrated and documented experience of exceeding the performance expectations in patient care and living our values may be considered.
- Use of usual and customary equipment used to perform essential functions of the position.
- Ability to read write and speak English.
- Excellent telephone manner respect for confidentiality.
- Ability to work for a large multitude of the management team and physicians.
- Demonstrates ability to work on several projects simultaneously function effectively with disruptions and work independently
Required Experience:
IC
Employment Type
Part-Time
