Wine Captain

Winefood and live entertainment collide at City Winery to create a dynamic andincredibly unique workplace. Since 2008 City Winery has been turning headsacross the nation with amazing live performances delectable cuisine andawardwinning locally produced wines. But theres more to us than that werea haven for community and creativity a place where the philosophy ofhospitality is more than just a buzzword but a way of life.

Who are you
Youre an experienced beverage professional with a passion for music alove for wine and a deep respect for hospitality. You know how to connect withpeople but youre not just a people pleaser you thrive under pressure andlove making quick decisions that impact the business and culture. You know youhave more to learn and are always looking for ways to grow both personally andprofessionally. With an entrepreneurial spirit and a desire to be a part ofsomething bigger you want to join a brand and culture that not only makes adifference but also helps others INDULGE THEIR SENSES.

Who are we
City Winery founded by music industry veteran& visionary Michael Dorf has established itself as a oneofakind brandproviding unforgettable experiences for guests. From worldclass music venuesto sustainably produced wines with ratings of 90 points City Winery offers arange of topnotch events & experiences.

Why us
Competitive pay plus generous benefits. Anatmosphere of learning development & enrichment opportunities. A careertrajectory within a growing company with abundant opportunities foradvancement. A fun team of passionate individuals who share your love ofhospitality and the opportunity to provide guests with unforgettable nightsfilled with music & wine.

Position Summary

Beverage Captains are our inhouse wine and beverage experts whose focus Is on maximizing overall beverage sales and delivering an exceptional guest experience. The Beverage Captain is responsible for overall guest service and satisfaction recommending wine and food pairings educating guests on beverage selections and beverage department support in areas such as monthly inventory. Strong wine knowledge is a prerequisite.

Minimum Qualifications

• 3 years as a sommelier/wine steward in a fastpaced highvolume service environment and/or equivalent relevant experience

• Extensive knowledge of and a genuine love for wine winemaking beer and spirits

• Ability to consistently deliver highquality guest experiences exceed guest expectations and strive to create a memorable experience at every City Winery visit

• Strong work ethic team player and exceptional guest service skills

• Ability to execute professional guest service experience with a calm and composed demeanor

• Strong attention to detail and organizational skills

• Polished presentation

• Ability to take direction from others

• Effective communication and interpersonal skills with a proven ability to build positive relationships with coworkers and guests

• Aptitude to resolve problems

• Ability to work both independently and in a team environment

• Must be fluently literate in English including ability to read write and communicate conduct basic business related mathematics able to accurately function a POS

• Ability to work a flexible schedule including days nights weekends and holidays

• Ability to perform physical requirements of the role including standing/walking for entirety of shift bending pulling pushing using stairs lifting and carrying up to 50 pounds

Overview of Responsibilities

• Maximize beverage sales Including wine beer spirits and deliver exceptional guest experiences

• Drive beverage sales on the floor by upselling suggesting educating and interacting with guests

• Handle table bottle orders through from beginning to end including order taking delivery proper opening and service and check backs

• Ensure wine quality before every shift

• Maintain a floor presence during service to attend to guest needs touch tables and assist in service as necessary

• Attend daily preshift to communicate daily beverage products in and out of stock and conduct trainings and/or tastings as appropriate

• Guide and teach staff about beverage offerings and answer questions to further staff education and menu knowledge

• Actively participate in beverage inventories on a daily and monthly basis when needed including but not limited to counting stocking inventories and updating 86 board as well as counts for wine tomes in service ensuring tomes are current and in good condition

• Follow all health and safety regulations including enforcing laws and ordinances in the handling and provision of alcoholic beverages.

• Follow all company policies procedures and guidelines including being ready to work at scheduled shift time in uniform with neat and presentable appearance.

• Maintain cleanliness and safety of all work areas

• Attend trainings tastings meetings as needed

• Perform all other reasonably assigned duties
  
  

  We are an equal opportunity employer and value diversity at City Winery. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status. Additionally City Winery participates in the EVerify Program in certain locations as required by law.