Dispatcher
Dispatcher
Posted on :
10-04-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
10-04-2025
Job Description
Getting students to school safely on time and ready to learn.
Durham School Services has almost a century of experience in providing safe and reliable transportation to student across the US. Durham is also part of a much larger family along with Petermann Stock Transportation Septran The Provider TransExpress Safeway and Smith Bus who come together as National Express LLC (NELLC). NELLC is one of the leading transportation companies in North America operating 250 branches and employing 30000 individuals. As a leader in student transportation National Express LLC (NELLC) is committed to exceptional safety outstanding customer service and positive employee relations. We are currently seeking a Dispatcherfor our Customer Service Center (CSC) in Burnsville MN.
Responsibilities:
- Directs and monitors daily assignments; schedules drivers bus assistants and assigns vehicles to ensure daily coverage of all routes field trips and charter work.
- Ensures direct and indirect daily activities of drivers and bus assistants are assigned and accomplished ontime.
- Communicates all relevant details of driving assignments to drivers to ensure proper .
- Assist drivers with routing directions and directs them to perform special services when required.
- Recommends appropriate disciplinary action up to and including suspensions and/or discharge for parttime staff for violations of company policies.
- Responds to emergency calls facilitates emergency response network coordinates mechanical service repair and assigns replacement buses and drivers when there is a problem on a route.
- Notifies District and building personnel of all changes in route assignments emergency situations accidents breakdowns or any other event that will disrupt service.
- Maintains route documentation and records (relevant contract requirements school information student data route changes relevant maps vehicle details bus assignments driver details) for the purpose of providing accurate and reliable information to customers and complies with district and state requirements.
- Coordinates vehicle service and mechanical repairs with Maintenance Supervisor to assure uninterrupted service delivery.
- Maintains high compliance to dispatch standard operating procedures.
- Handles customer concerns and requests for information in an expeditious and professional manner.
- Escalates unresolved issues to management as appropriate.
- High school diploma or GED
- Previous dispatch experience is preferred;
- Knowledge of surrounding geographic area to ensure effective and efficient routing. Ability to organize and prioritize time to balance conflicting demands related to customer care and dispatching.
- Ability to communicate effectively with colleagues and customers in fastpaced and/or stressful environment (interpersonal & telephone skills).
- Ability to read and interpret documents and instructions from customers and other team members
- Ability to perform work activities requiring cooperation and instruction
- Ability to function in a fastpaced environment under substantial pressure
- Ability to work within the appropriate level of independence
- Ability to problem solve
- Ability to operate twoway and emergency radio systems
- Ability to use office machines (fax scanner copier zip drive telephone system)
- Ability to use Microsoft Office Program and computerized routing software.
- Ability to work independently
- Ability to read road and street maps
- Ability to keep organized and accurate records relating to overall dispatch and routing responsibilities
- Bilingual abilities a plus
Durham School Servicesis an Equal Opportunity Employer.For more information please visit or .Key Words : Dispatch Dispatcher Bus Dispatcher Truck Dispatcher Delivery Dispatcher Transportation Dispatcher Public Safety Dispatcher Emergency Dispatcher Radio Dispatcher Station Dispatcher Router Route Writer Route Planner Trip Planner Transportation Route Planner School Bus Transportation Student Transportation Passenger Transportation Public Transportation Transit CMF 88 88M 88N 88Z
Employment Type
Full-Time
Key Skills
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