Veterinary Client Service Representative
Veterinary Client Service Representative
Posted on :
10-04-2025
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1 Vacancy
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Job Description
Description
Position at Thrive Pet Healthcare
Veterinary Client Service Representative
San Diego Pet Hospital
Lemon Grove California
FullTime
San Diego Pet Hospital ishiring an experienced VeterinaryClient Service Representative to join our INCREDIBLE team!
AtSan Diego Pet Hospitala Thrive Pet Healthcare partner you will have the support tools and resources to elevate your skills. As a hospital deeply rooted in the local community you will experience the best of both worlds: a genuine local feel with the benefits ofThrives national resources.
And we have plenty of fun along the way!
As aClientService Representative (CSR) youll play an important role in pets lives by providing care for our precious patientswhile coordinating and representing all facets of client services. Our CSRs are friendly professional courteous and show urgency and appropriate concern at all times. They must be efficient in handling difficult situations and skills at basic accounting and cash handling.
Experience & Skills Requirements:
The ideal applicant will be friendly and outgoing with a love for both pets and people along with a great attitude and a big smile!
- 2 years Client service and front desk experience in a veterinary setting required
- Great communication skills Team oriented with an ability to collaborate and support each other
- Outstanding multitasker
- Must be able to work rotating weekends and certain holidays
- Desire to practice empathetic gold standard medicine benefiting our patients
- Are pawsitive kind and provide trustworthy communication to the patients team members and clients.
- Have the desire to constantly grow and advance as a valued member!
Role Responsibilities:
- Help strengthen relationships with our clients by greeting them and their pet! Help new clients complete registration and notify them of expected wait times.
- Educate clients and answer nonmedical inquiries
- Maintain client relationships and service standardsby responding to phone calls taking messages and transferring calls as needed. Regular monitoring of email and faxes.
- Schedule appointments including inoffice diagnostics and communicate with referring hospital staff to access patient records. Create appointment reminders reschedule missed appointments.
- Maintains computer records with uptodate client and patient data verifies each patient entering the hospital.
- Maintains front desk reception area waiting areas and exam rooms in a neat and clean manner.
- Ensures financial responsibilities are met. Reviewing charges for services upon completion or discharge ensuring accurate reconciliation of cash drawer with computergenerated reporting.
- Be willing to guide mentor and support fellow team members.
Aboutthe Hospital
San Diego Pet Hospital was established in 1942 by Dr. Frank McKinney. After his death in 1969 the hospital was acquired by veterinarian Dr. Griffith Clark who was joined in 1971 by his son Dr. Michael Clark. Known affectionately as Dr. Griff and Dr. Mike they were the first fatherson team of veterinarians to graduate from UC Davis Veterinary School. They practiced together for many years prior to Dr. Griffs retirement.
Upon the passing of Dr. Mike in 2007 San Diego Pet Hospital was acquired by Dr. Lisa Labrecque also a graduate of UC Davis Veterinary School. Dr. Labrecque is an energetic compassionate and forwardthinking practitioner who believes fervently in the power of the humananimal bond. She envisioned a veterinary clinic that is animalfriendly and ownerfriendly where people want to come and spend time and where animals are treated with the love and respect that they give unconditionally.
In June of 2007 San Diego Pet Hospital reopened its doors with renewed energy a new philosophy upgraded equipment facilities and new staff. The new slogan Veterinary Care from the Heart was selected from more than a dozen entries submitted by staff members. The San Diego Pet Hospital in Lemon Grove was reborn.
Every year our animal clinic is expanding and adding more services and hightech equipment to better serve our patients. We continue to offer annual preventative wellness exams vaccinations spays and neuters. Services also include soft tissue and orthopedic surgery ultrasound digital radiology a full pharmacy and thorough diagnostics.
Now in its seventh decade of service our team is proud to carry on a long tradition of excellence in veterinary care. With additional features and further renovations planned for the future we will continue to evolve as a caring committed and comprehensive veterinary hospital.
Benefits our care in action
Thrive offers a suite of benefits to support team members emotional physical professional and financial wellbeing. In addition to our health and life insurance and short and long term disability plans we offer eligible team members:
- Competitive pay
- 401(k) with employer match
- Mental health resources including 24/7 access to Lyra Health
- Paid parental leave
- Purrentalleave for when you adopt a pet
- Employersponsored childcare and elder care
- Personalized care for every familyforming journey
- Discretionary funds and FREE CE courses
- Petperksand veterinary service discounts
- Student loan management tools andassistance
Provide your best care with more bridges andless barriers.
We listen to your needs and then meet them. Through training and free CE experiences your career development can flourish. And in our locally rooted nationally connected communityyoull be able to make connections access opportunities and find support with ease.
Support for you is as vital as the support you provide.
YoullThrivewith Us
At Thrive you have the opportunity to develop your career in a way that best suits your goals.Take advantage of our comprehensive learning and skillbuilding programs to enhance your expertise. You can build your skills and earn credentials through:
- Ourvast diverse and free library of continuing education courses ThriveU
- Live virtual interactive workshops to develop valuable leadership skills
- A program to designed to teach you the fundamentals of running a pet hospital
- Scholarship opportunities and tuition reimbursement
- Move into any specialty hospital type or environment across the nation.
- Leadership training for a thriving andlong careerin the veterinary profession.
Compensation negotiable based on experience and credentials with a starting wage at $18$20/hour. The actual rate offered will carefully consider a wide range of factors including your skills qualifications licensing and experience.
About Thrive
Vetfounded and Austinborn Thrive Pet Healthcare has expanded to over 380 partner hospitals nationwide united by a mission to shape the future of pet wellbeing through medical excellence innovative technology and aconnected community of teams and partners.
We bridge general practice urgent care specialty and emergency care and ourlocally rooted nationally connectedhospitalsbenefitfromThrivesextensive resources whilemaintainingtheir unique identities.
We believe that supporting our people is the key to helping pets thrive through every stage of life.
Join us where #WeThriveTogether. Weprovide customizable professional development opportunities a supportive work environment that values worklife rhythms and 24/7 mental health support.
At Thrive Pet Healthcare we are committed to creating a culture where everyone from any background can be heard respected and valued. We pledge to build an inclusive environment nurtured by respectful curiosity to support encourage and celebrate the diverse voices of our teams and the communities we serve.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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