Client Support Specialist

At Benifex were on a mission to revolutionize employee benefits and engagement. Born from the merger of Benify and Benefex weve combined forces to build remarkable experiences that employees love. With 1200 Benifexers across 14 global offices we partner with 3000 customers in 120 countries supporting 5 million users worldwide . Ready to be part of an exciting journey ahead Welcome to Benifex!

About the role as Client Support Specialist
The Client Support Specialist plays a vital role in building and maintaining strong client relationships. This position involves supporting both our clients and their employees (our endusers) by addressing inquiries resolving issues and providing outstanding customer service. Support is offered across extended hours through email and chat. Additionally the team is responsible for training and enhancing the performance of our AI chatbot.

This Client Support Specialist team consists of six people located in Vilnius and Stockholm. They collaborate closely with Benifex Client Success Professional Services and Customer Services teams.

The team provides nearroundtheclock support to our clients Monday through Friday. We are now seeking a new colleague to join us on the afternoon/evening shift working 1:00 pm 10:00 pm MondayFriday.

As a Client Support Specialist you will:

• Provide support to our clients and their employees via email and live chat.

• Assist in training Benifex AI chatbot to handle both generic and client/marketspecific inquiries.

• Troubleshoot investigate and resolve configuration issues and incidents.

• Develop expertise in the functionalities of the Benifex platform and complete basic configuration or integration tasks as assigned.

• Respond to client service questions with clarity and professionalism.

• Evaluate and scope client change requests.

• Execute assigned tasks from the client action log and track progress effectively.

• Contribute to creating structure maintaining documentation and driving continuous improvement initiatives
  

Whats in it for you
You will be joining a growing international tech company with teams and colleagues spread across Europe and the US.

Perks of being part of Benifex

• Guaranteed worklife balance with a hybrid work model

• 23 vacation days / year

• Flexible health budget of EUR 300 per year

• Health insurance

• Workation (possibility to work 2 weeks per quarter anywhere in the EU)

• We encourage you to take on new challenges internally (around 15 of our hires are colleagues taking on a new role)

Who are we looking for
We are seeking a motivated individual who thrives on engaging with clients and providing outstanding support. You take pride in owning your responsibilities and find fulfillment in delivering exceptional service. To excel in this role you should have experience in client support or tech support.

The following qualities are essential for success in this position:

• A selfstarter mindset with a strong sense of ownership for delivering exceptional support within agreed SLAs.

• The ability to build and maintain positive working relationships with both internal and external stakeholders.

• A problemsolver with a solutionfocused approach to challenges.

• Techsavvy with a logical mindset capable of designing effective endtoend process workflows.

• Excellent communication skills in both written and spoken English.

• A positive cando attitude.

Desirable Qualifications:

• Experience working with chatbots.

• Familiarity with JIRA.

• Experience using tools such as Salesforce Service Cloud Zendesk or similar platforms.

Join a dynamic and innovative SaaS company dedicated to helping employers improve their relationships with employees worldwide. As a Benifexer youll enjoy a forwardthinking culture that encourages personal and professional growth. We offer an entrepreneurial environment that values creativity and new ideas with a commitment to diversity and inclusion. With a nearly genderbalanced team we prioritize creating a supportive workplace where everyone can thrive.

Location:Baltic Hearts Ukmergs g. 120 Vilnius 08100 Vilniaus m. sav.

Working hours: 1:00 pm 10:00 pm MondayFriday.

Salary:gross per month depending on your seniority and relevant experience.

Start date: from midApril.

We are looking forward to reading your application!