Heat Pump Engineer

Salary: 28000 to 36000 pa depending on experience
Role type: Permanent
Location: North Shields
Reporting to: Installations Manager

About Geowarmth

Geowarmth are awardwinning experts in the installation of carbon neutral home heating and energy solutions. From heat pumps and solar panels to underfloor heating and EV charging points we have over 20 years of experience delivering practical solutions. With a highly skilled and experienced team we have been trusted to work on delicate and complex projects at numerous World Heritage Sites.

In 2024 we became part of Hometree Group a leading UK residential home energy services company paving the way for a brighter future in the home. By joining Hometrees mission to help millions of homeowners look after their homes and transition to lowecarbon living in addition to installation we now also provide comprehensive servicing financing and maintenance to make it easier to look after your home and ensure a greener future.

Join us during this exciting time and play a pivotal role in a business that supports sustainable homeownership.

The Role

As a Heat Pump Engineer you will install and commission heat pump and emitter systems ensuring high quality and performance. Youll manage projects efficiently achieve timely and ensure seamless client handovers with zero callbacks. Your responsibilities include performing service and maintenance tasks troubleshooting electrical and plumbing issues and maintaining clear communication with project coordinators. You will also adhere to health and safety requirements and complete necessary documentation contributing to a positive team environment and upholding the companys standards.

Responsibilities:

• Project Management & Installations: Perform installation and maintenance tasks (e.g. underfloor heating radiator installations pipework heat pump services) to expected standards and speed following method statements and relevant standards.
• Maintenance: Conduct routine maintenance and thorough inspections on existing heat pump systems to ensure optimal performance and longevity identifying any potential issues early on.
• Troubleshooting: Effectively troubleshoot basic issues that arise in heat pump systems providing wellconsidered recommendations for repairs and enhancements.
• Record Keeping: Maintain detailed and accurate records of all service work and inspections performed ensuring compliance with industry standards and providing a reliable reference for future maintenance.
• Safety Protocols: Diligently follow established safety protocols and industry regulations to promote a safe working environment for yourself and your colleagues.
• Customer Service: Deliver excellent customer service by communicating effectively with clients addressing their concerns promptly and ensuring their satisfaction with the services provided.
• Project Management: Successfully manage projects by planning and coordinating activities to ensure timely while meeting established milestones and deadlines.
• Fault Finding & Repair: Conduct comprehensive fault finding and repairs for both electrical and plumbing issues related to heat pump systems ensuring all work meets regulatory standards.
• Client Handover: Achieve a successful settorun handover to clients ensuring they are fully informed and confident in the operation of their new systems with a goal of zero callbacks or complaints.
• Coordination: Collaborate closely with the project coordinator to align on timescales and ensure the timely procurement of necessary parts and materials.
• Communication: Maintain clear and effective communication with the project coordinator throughout the project lifecycle providing updates and addressing any emerging issues promptly.
• Health & Safety Management: Manage your health and safety requirements diligently ensuring compliance with all relevant regulations and contributing to a culture of safety within the team.

What were looking for:

• Experience: Previous experience of installing heat pump heating systems in domestic properties
• ProblemSolving Skills: Strong problemsolving skills and attention to detail.
• Team Player: Ability to work in a teamoriented environment.
• Safety Commitment: Adhere to safe working practices.
• Positive Attitude: Display enthusiasm and a positive mental attitude.
• Flexibility: Exhibit patience and a proactive approach.

Qualifications:

• Minimum of Level 2 Plumbing Heating or Heat Pump qualification from a recognised awarding body (i.e. City & Guilds SVQ etc.
• Relevant Certificates: Completion of Heat Pump manufacturer installation courses
• National Certification for Unvented Hot Water Systems: G3 (unvented cylinder) qualification OR proven experience
• Water Regs WRAS Qualifications
• CSCS or Similar H&S Qualification: Holding a CSCS card or equivalent health and safety qualification indicating knowledge of site safety protocols.

Extra Credit:

• BPEC (or equivalent) GSHP or ASHP qualification.
• Low Temperature Heating Systems qualification
• FGas Certification Training: Completion of training programs that provide essential skills and knowledge for working with refrigeration systems and handling refrigerants safely.
• Gas Safety Registration (if applicable e.g. Gas Safe Register)

Our Recruitment Process:

• Initial Call: Start with an introductory call with our Junior Talent Acquisition Specialist to discuss the role and your potential fit. 30 mins)
• SkillsBased Interview: Engage in a detailed discussion about your past experiences with our Operations Director 1 hr)
• Final Interview: Face to face interview in office with Installation Manager and Operations Director.

Perks of the job

We have an ever expanding list of benefits that currently includes:

• 25 days annual leave (plus bank holidays)
• Company pension
• Van and Uniform provided
• 0 Tools Loans
• Company Mobile Phone

About Hometree

Join Hometree Group and be at the forefront of transforming the residential energy landscape. Founded in 2015 Hometree began its journey in the home cover market. Today We are spearheading the shift towards a future where home energy systems are decentralised digitised and reliant on renewable sources such as heat pumps solar panels batteries EV chargers and smart controls. This innovative approach is not just about sustainability; its about empowering homeowners to manage their energy more efficiently and costeffectively thereby setting new standards in energy consumption.

We operate across three dynamic divisions:

Financial Services: Here youll contribute to offering flexible financing options that make it feasible for homeowners to embrace renewable energy technologies and make essential upgrades.

Energy Services: Be part of our extensive network of local installation businesses that equip homeowners with the cuttingedge sustainable energy solutions necessary for reaching netzero emissions.

Home Services: Help maintain the comfort and functionality of homes with comprehensive coverage plans that protect the essential hardware in the home.

At Hometree Group we are committed to guiding UK homeowners on their journey towards more sustainable energy solutions and we need passionate individuals to support them at every step. Join us during this exciting time and play a pivotal role in a business that supports sustainable homeownership in alignment with their readiness and needs.

Key Achievements

85m Capital Raised Weve raised over 85m todate from leading global investors including Legal & General Capital and specialist energy VCs

6Acquisitions Weve expanded our operations by acquiring four key companies across financing (Hometree Finance formerly Bewarm) home cover (Your Repair) and energy services (Geowarmth The Little Green Energy Company IMS and GreenGen).

100k Homes Covered We cover over one hundred thousand homes across the UK

280 Employees We have over 280 passionate employees transforming the industry across the Group one home at a time

FCA Code of Conduct

At Hometree we prioritise ethical conduct and regulatory compliance. As a regulated financial services organisation we operate under the strict guidelines and regulations set forth by the Financial Conduct Authority (FCA). We are committed to maintaining the highest standards of integrity and professionalism in all aspects of our business.

As a prospective member of our team you will be expected to fully embrace and adhere to the FCA Code of Conduct obligations. These obligations are designed to ensure the fair treatment of customers the preservation of market integrity and the promotion of healthy competition within the financial services industry.

Equal Opportunity Employer

At Hometree we are committed to creating an inclusive and representative environment. We know that different experiences perspectives and backgrounds make for a better workplace and a better planet. Together we celebrate differences and promote a culture where you can bring your full self to work.

We promise to give you the same opportunities as everyone else and we wont discriminate against you at any point in the hiring process or the working day. This includes how we source talent our interview process our conditions of employment feedback and everything in between