Client Care Coordinator EnglishSpanish
Client Care Coordinator EnglishSpanish
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Job Description
About DELV Global
DELV Global connects North American businesses with toptier remote professionals from Latin America Africa and the Philippines. We offer remote work opportunities with the structure and protection of a U.S.based company empowering you to grow your career from anywhere in the world.
Seeking Client Care Coordinator for a U.S.Based Speech Therapy Company:
Were hiring a proactive and organized Spanishspeaking Client Care Coordinator to support our Pediatric Speech Therapy. client in the U.S. This is a small business that has been operating for 17 years with a strong trajectory. This role is essential in ensuring smooth daytoday operations welcoming client experiences and strong administrative support. The ideal candidate is a natural communicator with excellent followthrough and a warm professional presence. They work closely with its Hispanic population located in North Carolina US.
Tasks
Key Responsibilities
Client Interaction & Virtual Office Support:
- Serve as the first point of contact between clients and the company via phone text email social media or video calls.
- Communicate clearly and professionally with families and caregivers maintaining a warm and welcoming virtual presence.
- Ensure all virtual office systems and communications stay organized and efficient.
Administrative & Front Office Support:
- Answer incoming calls respond to inquiries and manage followups.
- Verify client eligibility and process service authorizations through various insurance portals.
- Enter client data into EMR (Electronic Medical Record) systems manage scheduling cancellations and payment postings.
- Maintain accurate and uptodate client records in Fusion EMR and IntakeQ.
- Support the CEO with administrative tasks as needed.
Marketing & Client Engagement:
- Coordinate monthly marketing initiatives with guidance from the client.
- Create and send newsletters to current and prospective clients.
- Assist in content creation for social media ensuring it aligns with brand guidelines and values.
Requirements
What Youll Need to Succeed
- Fluent in Spanish and English
- Associate degree or equivalent experience
- 2 years in a professional setting ideally within a medical office
- Understanding of medical terminology and basic insurance processes
- Familiarity with EMR systems (Fusion EMR preferred) Microsoft Office and insurance portals
- Experience in marketing or content creation is a plus
- Strong communication skills and initiative able to work independently without micromanagement
- Organized detailoriented and timeefficient
- Comfortable interacting with children and families in a professional manner
- Understanding of or willingness to learn HIPAA compliance standards
Tools Youll Use
- Microsoft Outlook
- Fusion EMR
- IntakeQ
- Virtual Receptionist Software
- 8x8 Phone System
- Faxage
- Various Insurance Portals
Benefits
What We Offer
Training provided on all internal systems and client processes
Ongoing support from a missiondriven familycentered team
A meaningful opportunity to help children and families thrive
Compensation
Hourly Rate: $7.50 $8.50 USD/hour (based on experience)
Performance Bonus: Available when key performance metrics are met
Start Date: ASAP
Training Provided Yes!
Apply Now
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Employment Type
Full Time
