Founding Customer Success Manager CSM
Founding Customer Success Manager CSM
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Job Description
About Introw
Introw is a B2B SaaS platform transforming how partnerships drive business growth. Since our launch in early 2023 weve become the goto solution for 100 companies worldwide turning partnerships into powerful revenue engines and were only getting started...
About You
Youll play a key role in driving growth by ensuring our customers achieve maximum value. Working closely with the founding team youll develop and execute strategies to enhance customer engagement retention and satisfaction.
Taken
- Presales & Onboarding: Onboarding prospects and customers based on their goals and internal framework for success
- Nurturing: Keeping track of product adoption with our analytics tool to make sure customers are aware of new functionalities
- Product improvement: collaborate with the product team to convert customer feedback into our product strategy
Vereisten
- 3 years of experience in customer success or presales
- Entrepreneurial Spirit: Youre selfmotivated proactive and thrive in a fastpaced startup environment.
- ResultsOriented Mindset: Youre driven by outcomes and know how to measure success.
- Communication Pro: You can distill complex ideas into compelling campaigns that resonate with diverse audiences.
- Youre in love with the problem (and the product): You deeply understand customer pain points and are passionate about solving them.
- Relationship Builder: You foster strong trustbased relationships that turn customers into longterm advocates.
- Tech: Experience with CRM software and customer success tools.
Benefits
On top of a competitive salary we offer the following benefits:
- Macbook Air and iPhone
- Fully paid phone subscription
- Healthcare benefits plan
- Meal vouchers
- Awesome merchandise
- Team drinks and events
- Celebrating milestones together :
Overall this is an incredible opportunity to join an earlystage rocketship where new customers are coming on board every week and you can make a real impact from day one!
Employment Type
Full Time
