Operations Manager
Operations Manager
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Job Description
Store Operations Management
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Supervise and ensure smooth daytoday operations across all retail stores.
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Develop and implement operational policies and procedures to enhance efficiency.
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Monitor store performance metrics including sales customer satisfaction and staff productivity.
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Conduct regular store audits to ensure compliance with operational standards and quality benchmarks.
2. Supply Chain and Inventory Management
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Oversee the supply chain to ensure timely procurement and delivery of products to stores.
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Collaborate with suppliers and logistics partners to maintain optimal inventory levels.
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Resolve supply chain bottlenecks and coordinate inventory replenishment schedules.
3. Team Management
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Provide leadership and support to Store Managers ensuring their alignment with company goals.
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Conduct performance reviews provide feedback and identify training needs for store staff.
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Resolve escalated employee issues and foster a positive work culture.
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Plan and allocate resources (staff materials budgets) to optimize store performance.
4. Financial and Performance Management
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Develop and manage the operations budget ensuring cost control and profitability.
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Monitor and analyze financial performance metrics such as sales expenses and margins.
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Identify opportunities to reduce operational costs while maintaining quality.
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Prepare periodic reports for the CEO/Founder on operational performance.
5. Customer Experience
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Ensure that all stores provide exceptional customer service and maintain brand standards.
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Address and resolve customer complaints escalated from stores.
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Develop and implement initiatives to improve customer experience and satisfaction.
6. Technology and Process Optimization
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Leverage technology to automate and streamline operational processes.
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Evaluate existing systems and recommend improvements for efficiency and accuracy.
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Collaborate with IT to address operational challenges and implement solutions.
7. Compliance and Risk Management
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Ensure all stores comply with local regulations licenses and health and safety standards.
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Identify potential risks in operations and implement mitigation strategies.
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Regularly review processes to maintain operational security and quality.
Employment Type
Full Time
