DAWN Coordinator - Rheumatology
DAWN Coordinator - Rheumatology
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1 Vacancy
Job Description
Position Type: Permanent Fulltime 37.5 hours per week
Salary: 24169 per annum
Do you want to make a difference to our patients and families Do you thrive in a fastpaced environment If so we would love to hear from you.
We are seeking an enthusiastic motivated and flexible individual to fill the position of DAWN coordinator on a permanent basis. We are a dedicated team who pride ourselves in providing an excellent standard of care to our patients and supporting our wonderful clinical staff. We are a busy forwardthinking department where teamwork is paramount and good customer care essential.
The DAWN coordinator will work as part of the Patient Pathway team in Rheumatology outpatients. The Pathway team are responsible for booking and managing Daycase activity downloading a busy helpline service Managing Biologic medication accounts and provide admin support for our blood monitoring system DAWN.
Our ideal candidates will thrive in a busy fast paced environment enjoy dealing with a variety of people both face to face and over the telephone be flexible to the needs of the service and also be able to manage competing priorities efficiently.
Candidates should have a good level of experience working in an administrative environment and must also be computer literate. Previous NHS experience and knowledge of hospital systems would be an advantage.
This position can take full advantage of Portsmouth Hospitals University Trusts staff benefits; including but not limited to:
- reliable and free Park and Ride service
- access to 24/7 counselling
- discounted wellness centre memberships
- use of a free beach hut
- reduced Car leasing contracts
- flexible working.
Key Responsibilities
- Follow departmental guidelines and pathways for blood monitoring of patients on immunosuppression treatment.
- Communicate with patients and external health care providers to update treatment plans and ensure appropriate blood monitoring is taking place.
- Have sufficient understanding of the department and monitoring processes to understand how to respond to and provide information of a nonclinical nature to patients and health care providers exercise judgement when deciding to escalate queries and responses and/or to be able to redirect as necessary to the correct part of the organisation.
- Ensure monitoring systems and pathways are kept up to date identify changes to care in clinical documentation and enter/update data as required. Maintenance of accessible and accurate electronic data storage for the department.
- Generate reports from monitoring system to support departmental processes drug changes and research studies.
- Use template letters to provide patients with blood results and blood phase requirements as instructed by clinical/medical team.
- Answer patient calls take messages redirect and answer queries as appropriate.
- Download patient calls and emails from the patient advice and information line upload redirect and respond to admin queries.
- Support admin duties across the department
- Have sufficient understanding of Biologic and Daycase pathways to provide support and cover if required.
- Support and implement monitoring changes.
For further details please refer to the Job Description
Qualifications :
Essential
- GCSE grade C or equivalent in English Language
Experience
Essential
- Previous experience of working in a busy office environment
- Experience of working in a patient focused environment
Skills & Knowledge
Essential
- Proven effective written and oral communication skills for liaison with colleagues medical staff and members of the public.
- Proven ability to use a personal computer with knowledge of word processing and Windows applications.
- Proven ability to work on own initiative and manage own workload.
- Proven experience of working with crossfunctional teams.
Personal Qualities
Essential
- Proven strong interpersonal skills
- Proven strong administration skills
- Effective communicator both orally and on paper
- The ability to act and ensure delivery
- Is responsive and flexible
Additional Information :
The health and wellbeing of our staff is at the forefront of everything we do. We are proud to be able to offer our staff some fantastic benefits including our onsite Nursery access to our free Beach Hut for those long summer days our onsite Wellness Centre including a gym and a swimming pool access to our fantastic staff networks including LGBTQ Race Equality and DisAbility and awards ceremonies to recognise your achievements. We believe we can offer support to all of our staff when they need it the most.
We welcome the unique contributions that you can bring in terms of your education opinions culture ethnicity race sex gender identity and expression nation of origin age languages spoken veterans status colour religion disability sexual orientation and beliefs.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
