Venue Director III
Venue Director III
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Job Description
Company Overview:
This role is for a leading premium inhouse AV partner elevates live event experiences for those who demand excellence. With a perfect blend of strategic problemsolving and ontheground this company delivers tailormade AV solutions for inperson virtual and hybrid events. The most impressive impactful events all share a common factor: dedicated individuals working tirelessly behind the scenes to bring them to life. If youre passionate about delivering unforgettable hospitality and creating extraordinary live events we want you on the team.
Job Summary:
As the Venue Director you will be responsible for the seamless management of your designated venue. You will oversee the venue s profitability achieve sales and operations objectives and deliver toptier customer service to all stakeholders including hotel partners clients and team members. Your leadership will foster a culture of achievement support diversity encourage continuous improvement and show an unwavering commitment to strengthening and growing the venue partnership.
Essential Functions:
Lead the of every phase of events while upholding the highest standard of customer service to both internal and external stakeholders.
Supervise the Operations team to ensure efficient floor operations including the timely setup and strike of equipment and other vital floor activities.
Manage the P&L to maintain profitability; effectively control expenses through resourceful management and costcontrol measures when needed.
Ensure the integrity of inventory guaranteeing quality functionality security and availability at all times.
Stay updated on industry trends tools and innovations ensuring the venue remains at the forefront of AV technology and services.
Cultivate strong lasting relationships with venue partners.
Represent the company as a valued partner at hotel meetings and client site visits.
Ensure timely processing of all payables billing and invoices strictly adhering to financial management SOPs.
Equip Sales Managers with the tools and support needed to maximize revenue and enhance capture rates at every stage of the sales process.
Lead train and develop your team in accordance with company SOPs ensuring elevated service standards employee growth and a resultsdriven culture.
Continuously update and improve technical and systems skills by effectively utilizing company computer systems.
Provide technical support during events when necessary.
Delegate tasks effectively to ensure smooth operations.
Maintain compliance with all safety protocols and operating procedures.
Perform any other duties as required.
Requirements
Education & Experience:
High School Graduate or equivalent
At least 7 years of managementlevel experience in the audiovisual and/or hospitality industry
Proven experience aligning team members with common goals
Exceptional communication skills with the ability to build and sustain longterm relationships with both internal teams and external partners
Strong technical aptitude
Good working knowledge of computer hardware and software
Ability to plan prioritize and execute efficiently
Excellent interpersonal verbal and written communication skills
Strong organizational skills and attention to detail
A collaborative team player who can also lead with professionalism
A polished professional appearance
Benefits
Benefits:
Performancebased incentives in addition to a competitive base salary
Generous paid time off (PTO) holidays and sick/personal days
401k with company match
Comprehensive health vision dental and other insurance options
Responsibilities: Operate as the lead point of contact for all clients, liaising with the relevant internal stakeholders to ensure a quick process. Develop a trusted advisor relationship with key accounts. Generate revenue though up-selling and cross-selling existing accounts. Proactively identify expansion opportunities in addition to any red flags. Prepare periodic performance reports and QBRs covering and analysing clients KPIs. Support clients strategic, marketing and operational decisions based on internal knowledge, data analysis and best practices. Build and maintain strong and long-lasting client relationships. Requirements: Written and verbal fluency in English and Italian. At least 2+ years experience in an Account Management or Customer Success Manager role. Prior B2B experience in a software, logistics or SaaS company preferred. Proven ability to manage multiple projects at a time. Experience in generating revenue by expanding on an existing book-of-business. Experience in delivering client-focused solutions based on customer needs. Strong analytical skills with the ability to analyse and present data and trends to stakeholders and clients. Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organisation. BA/BS degree or equivalent preferable. With their clients being located globally, flexibility is required and we may need you to work out of office hours when necessary. Note: Unfortunately, we are unable to support with visa sponsorships. Our client is an equal opportunity employer. Their team is made up of people from a wide variety of backgrounds and lifestyles. They embrace diversity and welcome applications from people of all walks of life. Their people play the key role in their success, and are always looking for more driven, talented, and ambitious individuals to join a growing international family.
Employment Type
Full Time
