IT Service Desk Analyst

As the primary IT support professional at our London Head Office youll also extend your expertise to our other London locations. This handson role involves providing facetoface IT support resolving technical incidents promptly via our ITSM tool and ensuring smooth IT operations.

Your responsibilities will include:

• Diagnosing and resolving IT issues efficiently while delivering exceptional service
• Managing configuring and preparing hardware and software installations
• Maintaining and creating technical documentation to share with the team

This role is based at our London office Monday to Friday with shift work as required.

Qualifications :

What Were Looking For:

Essential Qualifications:

• At least 1 year of experience in IT support
• COMPTIA A/N or equivalent certifications
• Strong problemsolving skills with a proactive approach
• Excellent communication skills with the ability to collaborate effectively at all levels
• Friendly approachable and customerfocused attitude
• Experience providing facetoface IT support

Desirable Skills (Training Provided):

• Hardware configuration and installation
• SQL query language
• Active Directory Group Policy DNS and DHCP
• Cisco networking systems
• Windows desktop and server operating systems
• Virtualisation technologies (e.g. HyperV)

If youre passionate about delivering IT support excellence and growing your technical skills we would love to hear from you!

Additional Information :

Along with your benefits package we also offer a wide range of perks for our colleagues:

Reward Recognition and Opportunities

Frasers Champion Our employees are at the heart of our business and we ensure individuals are recognised every single month for their hard work. Frasers Champion is a peer nominated scheme where 8 winners will receive double their pay for a month where they have thought without limits owned it or been relevant.

Fearless 1000 By October 2025 we want our share price to hit 10. If that happens for 30 or more consecutive trading days all colleagues across the business will receive a bonus! The top 1000 performers in the company will receive unprecedented bonuses worth from 50000 to 1million! Senior leaders across the business nominate these performers twice a year for embodying our core values and delivering exceptional performance*.

*subject to terms and conditions

Frasers Festival an event like no other! Our Frasers Festival is our celebration for Head Office and Retail Staff across the UK and Europe hosting a MEGA brand village guest speakers from the worlds biggest brands evening entertainment the ultimate Frasers Fearless Fitness Challenge and much more.

CEO Sessions Once a quarter we offer 20 employees the opportunity to attend our CEO Sessions ran by our CEO and leadership team. Employees have the chance to connect network and submit questions around specific topics such as our Sports or Luxury business.

Retail Reconnect In order to build the planets most admired and compelling brand ecosystem all employees must understand our business product and customers. Each financial year Head Office employees will gain insights by spending two days in one of our stores or the Warehouse. The goal is to learn how the work you do impacts our teams on the frontline and to bring ideas back to the office which will improve how we work.

Employee Welfare

Frasers Fit Our Everlast Gyms Team are on a mission to make our workforce the best and fittest on the planet! We run free gym classes for employees as well as discounted memberships to our clubs. Frasers Fit is our wellbeing programme which aims to support and improve colleagues Physical Financial & Mental wellbeing. The app is accessible for every employee and includes training nutrition and lifestyle advice all completely free.

Retail Trust We know that its not just about physical health mental wellness is equally important which is why all of our employees get free access and support from the Retail Trust charity. This includes a 24 hour wellbeing helpline wellness hub counselling and financial/legal support.

Whats next

Our Recruitment Team will be reviewing applications and all candidates will receive a response whether you are successful or unsuccessful. Shortlisted applicants may be asked to confirm a few key details before being booked in for a first stage pre recorded interview with the Recruiter this will be behaviourally focussed and centred around how you align with our Culture and Values. If successful you will then be invited to an onsite interview with the team.

Remote Work :

No

Employment Type :

Fulltime