Veterinary Practice Director
Veterinary Practice Director
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Job Description
Summary:
Who we are Community Medicine:
Have you ever wondered what happens to cats and dogs whose owners are unable to afford veterinary care We did. The ASPCAs Community Medicine (CM) team provides expert veterinary care to support the welfare of animals and their people through our stationary and mobile veterinary clinics serving the most underserved communities in New York Miami and Los Angeles. We help pet owners overcome barriers to care bringing quality services directly to the communities that need us most and partially or fully subsidizing the cost of basic and preventive care. CM treats people and pets with dignity and respect assisting pet owners in making informed decisions about their pets health and wellbeing regardless of their financial circumstances. When you come to work at the ASPCA you join a team of over 1000 dedicated colleagues with deep knowledge skills and passion for the animals we serve.
What youll do:
Oversee a fastpaced and dynamic nonprofit Community Veterinary Clinic (CVC). Enjoy a broad range of responsibilities: lead a happy highfunctioning team ensure patients receive the highestquality care and deliver outstanding client experiences to maximize the CVCs impact in the community. Veterinary clinic experience is beneficial but not required as medical direction is provided by the Medical Director and Nursing Director. If you have a passion for missiondriven work a desire to serve pets and people and strong professional leadership experience in a peoplecentered service industry such as retail hospitality or healthcare this may be the perfect opportunity for you!
What youll get:
- Work/life balance:
- paid vacation time to relax
- paid sick time to heal
- ten paid holidays to observe
- plus paid personal time to celebrate what and when you like
- Terrific benefits package: medical dental and vision insurance pretax dependent care and health flexible spending accounts (FSAs) 401(k) plan with generous employer contributions beginning after one year of service employerpaid life and longterm disability insurance and more (note that benefits are reviewed and subject to change annually)
- Room to grow: the ASPCA has robust professional development programs to help you grow as a leader
- Support: we are one of the largest and most impactful animal welfare organizations in the world so you will always have a strong team to lean on and cheer you on
Work Schedule and Location
- This is typically a Monday Friday 8 hour schedule with flexibility to work occasionally beyond the scheduled work day.
- This is an onsite position primarily based at the Community Veterinary Clinic. Occasional flexibility in reporting to other ASPCA locations throughout the Greater LA Area is required based on operational need.
- Occasional travel outside Los Angeles 5 or less) may be required.
Compensation and Benefits:
Starting pay for the successful applicant will depend on a variety of factors including but not limited to education training experience location business needs internal equity market demands or budgeted amount for the role. The target hiring range is for new hire offers only and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future.
The target hiring range for this role is $115000$123000 annually
For more information on our benefits offerings visit our website.
Responsibilities:
Job responsibilities include but are not limited to:
People Leadership 50
Lead a peoplecentered team of managers who oversee three key functional areas: client experience nursing/medical support and veterinary medicine
Support a culture of respect belonging and teamwork through regular 1:1s recognition supervision developmental coaching performance evaluation and fun; connect with CMs People Partner as needed for guidance
Partner with the Regional Management Team to provide clear and seamless leadership for the Veterinary Staff Manager and Medical Staff Managers they will report to you (solidline) for nonmedical job functions and take direction from the Regional Medical Director or Nursing Director (dotted line) on all concerns related to veterinary medicine
Partner with the ASPCAs Talent Acquisition Team to lead recruitment and hiring of outstanding medical and operations staff
Collaborate with CMs Director of Training and the ASPCAs Learning and Development Team to ensure all team members receive highquality onboarding training and ongoing professional development opportunities to thrive in their roles and grow in their careers at the ASPCA
Foster open 2way communication with CVC team members to ensure they have timely relevant information to excel in their work understand the why behind decisions feel heard and empowered to give input
Provide open and honest feedback and communication to the CM Regional Management Team to execute the departments strategy and fulfill our mission
Be a consistent and visible presence on the floor to answer questions make timely operational and staffing adjustments offer support receive/give feedback lend a hand and foster understanding and commitment to ASPCAs mission
Planning & Administration 50
Deliver superior client experience and patient care for every client every animal every day; create routines and follow best practices in CMs Standard Operating Procedures to maintain smooth consistent topquality operations
Work with the Regional Management Team to identify ways to continually improve operations and collaborate/share best practices with other CVC Directors
Apply missiondriven leadership within a highquality high volume nonprofit veterinary practice to achieve impact and continuously improve productivity goals
Strategically manage resources to ensure optimal output and sustainability
Problemsolve: seek out root causes and coursecorrect to overcome obstacles
Maintain a safe and healthy workplace for all staff clients and animals: oversee safety protocols and ensure 100 compliance with all OSHA regulations and ASPCA safety guidelines support a culture of safety and injury/incident awareness and prevention
Monitor inclement weather and emergency events that may impact CVC operations; prepare and execute plans to prioritize safety
Ensure Fear Free certifications are obtained by all staff and practiced consistently with animals in care to minimize fear anxiety and stress
Oversee financial & administrative health of the CVC including cash management expenses payroll and operational efficiency
Collaborate with internal ASPCA partners such as LA Feline Programs Client & Member Support Government Relations to support organizational priorities
Support the ASPCAs commitment to improving access to veterinary care nationally by executing processes and data collection to further research projects designed by the Strategy & Research team
Supervise contractors working at the CVC including security and custodial personnel to ensure a safe secure and squeakyclean environment; work with ASPCA Facilities department to coordinate repairs and maintenance for the CVC
Work effectively with interagency partners generally other animal welfare groups or municipal animal services agencies to achieve ASPCA priorities in the region
Represent the ASPCA and CMs work to internal and external partners as needed
Exemplify the ASPCAs Core Values:
HasCommitmentand dedication to improving the lives of animals
DemonstratesOwnershipand feels responsible for outcomes
Believes inTeam that we are stronger together
Seeks toElevateothers and reimagine what is possible
Focuses onImpact specifically making change for animals
Qualifications:
Highly motivated selfstarter capable of providing adept leadership and support to a large and complex operation
Strong written and verbal communication skills; ability to synthesize complex information and communicate key messages
Proven history of building and maintaining positive and productive relationships with internal and external stakeholders
Excellent time management skills with the ability to respond to shifting priorities
Experience leading and coaching people managers
Readily able to work with animals who are behaviorally and/or medically compromised; support staff in humane euthanasia situations
Fear Free Shelter certification is required within 60 days of hire
Education:
High School Diploma required
Bachelors degree or equivalent work experience preferred
Work experience:
Minimum of 5 years of professional experience within one or a combination of the following fields is required: veterinary industry animal welfare and/or operations or business management or a related field
Minimum of 3 years managing a veterinary clinic veterinary animal hospital or managing a similar environment strongly preferred
Minimum of 5 years managing direct reports required
Minimum of 3 years managing managers preferred
Budgeting and managing operating expenses experience preferred
Language:
English (required)
Bilingual (fluent in Spanish or other language a plus)
Stay Connected Join Our Talent Community
If you are interested in joining our team but do not see a position listed that fits your experience or interests please join ourTalent Communityto stay connected to future opportunities with the ASPCA.
Qualifications:
See above for qualifications details.Language:
English (Required)Education and Work Experience:
High School Diploma (Required)Our EEO Policy:
The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex national origin ancestry gender gender identity or expression age marital or domestic partner status citizenship status sexual orientation disability genetic information military or veteran status or any other characteristic protected by applicable federal state or local laws regulations or ordinances.
Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCAs standard application process which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA. Please inform the ASPCAs People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process.
Individuals seeking employment are considered without regards to race color creed religion sex national origin ancestry gender gender identity or expression age marital or domestic partner status citizenship status sexual orientation disability genetic information military or veteran status or any other characteristic protected by applicable federal state or local laws regulations or ordinances.
ASPCA is an Equal Opportunity Employer (M/F/D/V).
Required Experience:
Director
Employment Type
Full-Time
