AGM Call Center
AGM Call Center
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Responsibilities:
To look after 700 seats outbound call center operations and deliver high productivity through controlling monitoring analyzing & reviewing systems.
Determines call center operational strategies by conducting needs assessments performance reviews capacity planning and cost/benefit analyses; defining user requirements; establishing technical specifications and production productivity quality and customerservice standards; contributing information and analysis to organizational strategic plans and reviews.
Develops call center systems by developing customer interaction and voice response systems and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations.
Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.
Accomplishes call center human resource objectives by recruiting selecting orienting training assigning coaching counseling and disciplining employees; administering scheduling systems; communicating job expectations; planning monitoring appraising and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
Prepares call center performance reports by collecting analyzing and summarizing data and trends
Requirements
Industry Exposure Required: Hands on exp in domestic outbound sales process
Experience in Outbound call center sales process 6 8 yrs. Min number of agents handled: 200
IT Knowledge: MS Office
Required Experience:
Director
Employment Type
Full-Time
