Service Engineer
Service Engineer
Posted on :
09-04-2025
Employer Active
1 Vacancy
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Job Description
Job title: Service Engineer
Location: Kampala Uganda
Introduction
We are seeking a skilled engineer to join our team as a Service Engineer in
Kampala Uganda. This role involves providing comprehensive service to customers
encompassing support during machine installations and ensuring optimal performance
throughout the entire lifecycle of the equipment.
Tasks
Perform retrofit actions and machine repairs inspections maintenance and troubleshooting.
Prepare and submit timesheets service reports delegation reports drawings and other documents related to the assigned task.
Perform technical assistance training and other after sales services of the machines.
Coordinate with internal and external customer technicians during startups or maintenance jobs.
Build and maintain collaborative relationships with customers.
Sharing of experience and feedback to other projects and functions.
Report after sales opportunities at the customer site.
Compliance with processes procedures and tools.
Any other related tasks assigned.
Requirements
Required qualifications
Bachelor s degree in engineering or equivalent.
Higher technical education with further training in Customer Service is an added advantage.
Minimum 35 years of experience in the similar industry.
Fluent communication skill in English. German or French foreign languages would be an added advantage.
Preferred Skills
Ability to deliver good customer service on resolving issues and completing the scope of service in a timely and professional manner.
Problemsolving and decisionmaking skills.
Good written and oral communication skills including the ability to interface effectively with internal and external stakeholders.
Proven ability to work in a matrix organization.
Willingness to travel.
Benefits
Benefits
International & successful company with sustainable prospects for the future
Wide technically & modern environment with interesting challenges
Professional environment with an open communication culture
Exciting development and training opportunities
Great & dynamic work environment
Employment Type
Full Time
Key Skills
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