Client Services Partner Aerospace and Defense
Client Services Partner Aerospace and Defense
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Job Description
The Client Services Partner (CSP) within the IFS Global Services Presales function is dedicated to supporting the Sales organization with the packaging positioning and attach of services to an opportunity based on a common understanding of what IFS and customers are trying to achieve in the near and longterm.
The CSP is a key partner to our sales teams and customers they provide services presales guidance and advice working with sales and delivery to establish and shape desired customer outcomes and design executable offerings to deliver value across the Customer lifecycle. The person in this role has the entire IFS Services Portfolio in their kitbag (project consulting and project management IFS Support & Maintenance IFS Cloud services IFS Success and IFS Academy) and is responsible for shaping how our portfolio of service offerings is positioned and sold to Customers. They are key to the sales process and must be able to communicate with customers and influence the internal stakeholders accordingly.
The CSP is aligned with supporting the Sales organization throughout the sales cycle including Customer requirements discovery packaging positioning and attachment of services based on a mutual understanding of what the customer is trying to achieve in the short and longterm. This will include the lifecycle of a proposal from qualification setting the services sales strategy positioning services to Customers shaping the opportunity and closing the deal in partnership with sales.
The CSP will ensure that IFS proposals follow best practice and standards whilst minimising risk to both customer and IFS. The CSP will closely collaborate with many contributors but will drive the services content of the bids along with underpinning documentation contracts and SOWs. For avoidance of doubt the IFS Account Manager owns the overall customer relationship and enduring commercial responsibility. The positioning/packaging commercial modelling advisory is via the CSP.
The CSP role encompasses the following key expectations:
- Trusted Advisor: Cultivate consultative trusted and strategic advisor relationship with the sales teams our customers and Customer Success Management teams to help drive continued value for our customers of the portfolio of IFS Services.
- Communication mastery: Demonstrate excellence in communications both internally and with Customers including storytelling listening skills negotiation and persuasion. Be able to articulate the value of the IFS Services to the Customer and adapt the messaging relevant to their industry.
- Valueoriented selling: Must be able to position the value to the customer of our service offerings rather than just be able to explain the services.
- Shift to Subscription: Collaborate with Account Managers/Executives to drive shift to subscription (recurring revenue models) for Services in line with IFS wider strategy.
- Growth mindset & Integrity: Operate with a sales growth mindset blending value for the customer with IFS revenue/profitability goals and IFS service integrity.
- Consistency: Ensure compliance process and procedure are consistently adhered to.
- Professional development: Stay enabled and up to date on the latest offerings through attending clinics mandatory enablement events and maintaining a personal development plan.
Qualifications :
- Essential:
- 10 years of experience in a customer facing and/or presales role for Customer Success Professional Services / Consultancy / Program Management and experience of customers undergoing transformation digitalization improvement programs etc.
- Proficiency in English Language and local language
- Strong verbal written communication and presentation skills
- Strategic planning skills
- Thrives in a deadlinedriven environment working across multiple functions and geographical locations.
- Willing to travel globally as required.
- Competency in using tools such as Microsoft PowerPoint Excel Power BI and Gen AI for data analysis reporting and presentation purposes.
- Desirable:
- University degree or equivalent professional qualifications in a field relevant for the functional area or responsibility.
- Experience of agile development methodology
- Experience of working with globally distributed teams
- Experience in building relationship with CLevel
- Prior experience in similar or sales role.
- Industry knowledge in Aerospace and Defense
- Proven experience in Sales methodologies (SPIN/MEDDIC etc.
Additional Information :
We foster a collaborative work environment and a positive supportive culture.
Additional Information
At IFS you will work in a growing global enterprise software company where informal hierarchies promote simplicity and trust with responsibility. We strive to deepen our expertise by taking on challenging and varying work assignments in a collaborative environment together with committed colleagues.
With professionalism and a strong customer focus in everything we do from R&D to Sales and Consultancy we are proud to serve worldclass customers all over the globe with our leading products.
If you want to change the status quo well help you make your moment. Join Team Purple. Join IFS.
What Were Offering
- Salary Range: 150000 to $175000 annually bonus
M/F/Disabled/Vet VEVRAA Federal Contractor. We are a DrugFree Workplace. Interested candidates should apply at: www.ifs/about/careersatifs
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran. VEVRAA Federal Contractor Equal Opportunity Employer
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
