Field Service Representative

The Rep Field Services II reports to the Manager Operations & Install. The Rep Customer Services II position plays a key role in servicing our customers. This role is responsible for completing field measurements of homes before ordering cabinets monitoring cabinet installations in the field performing minor troubleshooting and conducting quality checks after installation. 

This position is for a Field Service Representative in the Tampa FL area serving the Greater Tampa region including Lakeland Wesley Chapel Land O Lakes and South Brooksville.

YOUR ROLE: 

• Conducts precise measurements and quality inspections for cabinet installations at all locations comparing them with the plans to verify order accuracy and ensure proper installation. 

• Establishes and maintains key relationships with customers. 

• Monitors the progress of building for assigned customer locations to maintain accurate field measurements and lead times for installations. 

• Coordinates efforts with sales representatives and Order Specialists when field measurements do not adhere to plans. 

• Coaches Installers and Service Technicians to drive results as required. 

• Communicates with the site superintendent regarding field measurement results and job completions. 

• Conducts minor troubleshooting and punch outs. 

• Delivers and installs parts as a followup to the initial installation. 

• Ensures customer satisfaction by conducting quality walks and preparing punch lists at job sites using Salesforce. 

• Operates company vehicle and performs all responsibilities in compliance with safety rules regulations and good housekeeping practices. 

• Ensures scheduled tasks are completed on time as detailed in Salesforce. 

• Collaborates closely with the Customer Service Representative Order Specialist and Sales Representative on issues that require additional attention. 

• Consistently demonstrates the MasterBrand Way positioning the company for growth and helping identify opportunities to reduce waste complexity and improve our work environment. 

• Develops indepth knowledge of all MasterBrand strategic business units.Leverages ideas from other reviews and coworkers to provide valueadded recommendations and best practices to others. 

• Demonstrates teamwork by responsively collaborating with the Field Services management and staff sharing information and ideas proactively seeking and accepting constructive feedback and accepting additional assignments when appropriate. 

• Identifies selfdevelopment needs and seeks opportunities to work on areas that will further develop skills. 

CHARACTERISTICS AND ATTRIBUTES: 

Make the team better 

• Celebrate success; give feedback to improve 

• Get actively involved and share your perspective 

Be bold 

• Make big commitments to deliver big results 

• Fail fast 

Champion improvement 

• Trust the tools to drive results 

• Dont wait for someone else to find a better way 

Qualifications :

• Ability to calculate figures and amounts such as profits losses sums differences products quotients percentage area circumference volume field measurements.  

• Willing to travel 75100 of the time. 

• Qualified and capable of driving a company vehicle to visit all designated job sites. Valid drivers license and clean driving record (this includes no moving violations within the last 12 months no 2 point violations within the last 3 years and no DUIs within the last 7 years. 

• Strong service mentality dedicated to satisfying the customer. 

• Ability to nurture longterm relationships. 

• Proficient in accurately inputting and documenting orders with a strong emphasis on attention to detail. Organizational skills to keep tools and paperwork organized while in the field. 

• Selfmotivated and team oriented. 

• Capable of working effectively in a fastpaced team environment while managing multiple priorities. 

• Proficient in adhering to established guidelines and developing enhanced procedures. 

• Adept at remaining calm and composed in stressful situations. 

• Possesses strong timemanagement skills to handle appointments efficiently and maintain schedule adherence. 

• Effective communication (written and verbal); clearly concisely with all levels of skilled trades internal and external customers. 

• Proficient computer skills in Microsoft Office including Word Outlook and Excel.  

EDUCATION & EXPERIENCE:  

• High school diploma or GED equivalent minimally required.  

• Associates degree and/or related professional certifications are preferred. 

• Previous related employment experience in the home building products/construction industry. 

• Cabinet experience/knowledge preferred. 

Additional Information :

Equal Employment Opportunity

MasterBrand Cabinets LLC is an equal opportunity employer. MasterBrand Cabinets LLCs policy is not to discriminate against any applicant or employee based on race color religion sex gender identity or expression national origin ancestry age disability/handicap status marital status military status sexual orientation genetic history or information or any other basis protected by federal state or local laws. MasterBrand Cabinets LLC also prohibits harassment of applicants or employees based on any of these protected categories. It is also MasterBrand Cabinets LLCs policy to comply with all applicable federal state and local laws respecting consideration of unemployment status in making hiring decisions.

Reasonable Accommodations

MasterBrand Cabinets LLC is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment please contact us at .