Desktop Support Technician II
Desktop Support Technician II
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Job Description
Job Details
Description
The Desktop Support Technician II demonstrates a broad set of IT technical skills and advanced troubleshooting techniques. This role serves as the primary point of contact for enduser IT Help Desk tickets. All Desktop Support Technicians report to the IT Manager Support.
Lulus Vision
At Lulus our team is committed to offering the best possible service to our customers throughout the world. Our fun and casual work environment focus on innovation and teamwork at all levels of the organization. We are always on the lookout for talented and dedicated people to join the Lulus team as we continue to build our community!
Our Commitment
Lulus is proud to be an equalopportunity employer and strives to create an organizational climate that fosters diversity equity inclusion and belonging so that all of our team members can show up as their authentic selves and thrive. We are committed to increasing the representation of marginalized people across our team through hiring practices that value lived experience and unique perspectives. Our work environment embraces creative expression collaboration and connection without the expectation of assimilation.
What Youll Do
General hardware and software support
Advanced technical troubleshooting with local & remote users
Process Help Desk tickets and aid in the proper flow of ticket queues
Heavy communication directly with customers when processing tickets
Delegate/Escalate tickets to others as needed
IT asset and inventory management in the asset database
What Youll Need
2 years of relevant experience
Comfortable with ticket tracking systems
Prior experience in customer service
Excellent understanding of computing concepts
Good understanding of computer networks
Good understanding of system administration
Great written and verbal communication skills
Operating Systems: Windows macOS Linus iOS Android
Ability to work onsite at a Lulus location (this is not a remote position)
Nice to Have Bonus Points!
Technical certifications
Experience with technical writing
Experience with various common software products 0365 Okta Slack etc.
What Youll Love About Us:
Great Company Culture Where you can be your true authentic self!
ProfitSharing Bonus Plan for applicable roles
Medical Dental and Vision benefits
Voluntary Life & AD&D Insurance Critical Illness Short Term Disability
Prepare for the future 401(k) with company matching
Employee Stock Purchase Plan (ESPP)
Restricted Stock Units for applicable roles
Wardrobe Perks 30 employee discount!
Recognition of employee birthdays and work anniversaries!
Work that stays at work Genuine work/life balance
Rest and Relaxation Generous Paid Vacation and Sick Time and Paid Company Holidays
Paid Parental Leave
Were ready to meet you! Come help us achieve our ambitious goals!
At Lulus we believe our people are our greatest asset and we seek to structure competitive compensation offers to ensure that we are able to attract and retain the best talent. Our job postings include an annual base salary range for the role. The stated base salary range represents our good faith estimate as to what candidates are likely to expect and we tailor our offers within the range based on several factors including the selected candidates educational and professional experience industry knowledge location technical and communication skills and other factors that may prove relevant during the selection process. Base salary is part of a total compensation package which depending on the position may also include an annual bonus and other benefit programs.
Required Experience:
Senior IC
Employment Type
Full-Time
