Shop Care Customer Service Representative CSR
Shop Care Customer Service Representative CSR
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Job Description
Does this position interest you You should apply even if you dont match every single requirement! Were known as an auto glass company. Thats the focus of what we do. But beyond the glass were so much more. Well help you build a fulfilling career and encourage you to have a life. Let us be the best place youll ever work.
This is a fully remote role that requires applicants to reside in Arizona Florida North Carolina Ohio or Texas. Interested applications much be able to provide their own equipment to start and have a distraction free workspace that is free from background noise and interruptions. Starting hourly rate is $16.50.
The Shop Care CSR I is responsible for documenting and communicating pricing approval and denial information as part of the Safelite Solutions claims handling process established by the Insurance Carrier and answers any questions from 3rd party Shops in relation to the status of the payment of their invoices.
WHAT YOULL DO
Manually reviews pricing approval requests from 3rd party shops and approves denies or escalates to Insurance Carrier based on preestablished billing guidelines. Documents approval/denial for billing requirements in SGC Website and sends communication to 3rd party shops.
Researches part availability and accuracy of requested part is valid component of specific vehicle and service using Manufacturer/Vendor websites and Mainframe.
Sends instructions 3rd party shops when additional documentation is needed for invoice submittal (i.e. proof of purchase recalibration pre/post scan sublet invoices etc)
All other duties as assigned.
WHAT YOULL NEED
Must be 16 years of age.
High school diploma or equivalent
Prior customer service and call center experience preferred
Ability to operate a computer and telephone systems while seated for extended periods of time.
Knowledge of Microsoft programs and ability to type 30 WPM
Experience with SGC Website Salesforce Mainframe are a plus
WORK FROM HOME REQUIREMENTS
Personal computer or laptop with Windows 10 or higher. Please note that Macs and Chromebooks are not compatible with our current systems.
High Speed Internet that meets the below requirements:
Download Speed 25 Mbps or higher
Upload Speed 10 Mbps or higher
Ping 50 ms or lower
Jitter 20 ms or lower
Ethernet cable and the ability to connect directly to your modem (cannot use wifi)
USB wired headset
Webcam
Dedicated workspace free from background noise and interruptions
WHAT YOULL GET
Competitive weekly pay and bonus opportunities.
Total job benefits valued at more than $10k*. This includes a 401(k) plan with company matching medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs company holidays and paid volunteer days.
Up to $5250 in tuition reimbursement per year.
Paid training and all the tools and resources youll need to be successful.
View all our health wealth and life offerings at www.safelitebenefits.
Internal Associates: Already a member of the Safelite team Apply through your Workday account by searching Find Open Jobs.
Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers and were proud to be an equal opportunity employer. Learn more at Safelite/Careers.
Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.
This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA ADEA FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards but are illustrated to help the employer employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the jobs essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group Inc. policies and practices.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
