Help Desk Manager Technical
Help Desk Manager Technical
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Job Description
Job Description:
Hiring for Helpdesk Manager in Mumbai Worli for Government Department (Police)
Responsibility
- Managing Information Technologies & Computer systems.
- Controlling & Evaluating IT & electronic data Operations.
- Managing Helpdesk & Onfield Staff
- Vendor Management
- Client Management
Salary Budget: Rs. 40000/ to 50000/
Job Description
We are looking for a Helpdesk Manager to be responsible & accountable for the smooth running of our Operations within the limits of requirements specifications costs & timelines.
You will supervise the implementation & maintenance of our Companys computing needs.
The successful candidate will have improved skills proven professional experiences & detailed knowledge of the industrys best practice.
Responsibilities
- Manage information Technology & computer system.
- Plan Organize control & evaluate IT & electronics data Operations.
- Manage Helpdesk & Field support Staff by recruiting training & coaching employees communicating JOB expectations & appraising their performance.
- Design Develop implement & coordinate systems policies & procedures.
- Ensure Security of data network access & backup of systems.
- Act in alignment with user needs & system functionality to contribute to organizational policy.
- Identify problematic areas & implement strategic solutions in time.
- Audit systems & assess their outcomes.
- Preserve assets information security & control structures.
- Handle IT procurement &ensure cost effectiveness.
- Vendor management & Track the issues till closure.
- Generate reports as & when required by the department in coordination with the MIS Team.
- Complete ownership of communication & coordination with various Departments.
- Responsible to followup with the Helpdesk team on the Tickets opened & work till closure without violating the SLAs.
Requirements
- Proven working experience as a Helpdesk manager or relevant experience.
- Excellent communication to manage various meetings & coordination with Clients.
- Excellent knowledge of technical management information analysis & computer hardware/ Software systems.
- Expertise in data Centre Management & data governance.
- Hands on experience with Computer Networks & Relevant software.
Job Location: Mumbai Worli
If you are interested kindly send your updated CV on
for more details call on/
Required Experience:
Manager
Employment Type
Full-Time
