Parts Sales Representative -Inside

Parts Sales Representative Inside

Summary

The primary function of the Parts Sales Representative is to assist customers in finding the appropriate parts for their truck both in person and on the telephone. Work with customers mechanics and peers to find accessories and order parts for repairs enhancements or overall needs to the vehicle. Assisting in stocking and organizing showroom floor as necessary.

Job Responsibilities

• Maintain customer goodwill by greeting and acknowledgement of all customers he/she comes in contact with offer to assist.
• Answer the telephone within 3 rings or less with the proper greeting and offer to assist the customer with the inquiry.
• Suggest additional products and/or services to repair the problem and meet the customers needs.
• When working the parts counter follow prescribed cash credit and check processing procedures of the dealership.
• Processes cores warranties.
• Follow up on shortages and expedite by reporting to Parts Manager.
• Should be knowledgeable in the product merchandising.
• Attends training as prescribed by management to maintain proficiency in his/her job description.
• Provide service technicians with parts as required.
• Maintains the retail sales floor and displays to meet or exceed the dealerships standards.
• Performs other tasks as required by Parts Manger.

Business Skills

Individual has demonstrated a strong set of business skills listed below

Customer Focus Anticipating meeting and/or exceeding customer needs wants and expectations

Teamwork Cooperating with others to meet objectives

Understanding Others Understanding the uniqueness and contributions of others

Flexibility Readily modifying responding and adapting to change with minimal resistance

Continuous Learning Taking initiative to regularly learn new concepts technologies and/or methods

Negotiation Listening to many points of view and facilitating agreements between two or more parties

Time and Priority Management Prioritizing and completing tasks in order to deliver desired outcomes within allotted timeframes

Qualifications and Other Requirements

SHRM Certification

3 Years preferred of leadership of Human Resources team

In person position in the Indianapolis Market.

Some travel to other Company locations meetings and industry continuing education

Proficiency in MS Office Suite and HRIS systems with a preference to Paylocity.

Working hours: The individual may be required to work varied shifts including evenings weekends or extended hours based on the repair shops operational needs. They may also need to be available for oncall or emergency situations.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Physical requirements commonly associated with an individual working as a Heavy Duty Diesel Truck Repair Shop and not a technician.

Mobility: The individual should be capable of moving around the repair shop including walking standing and potentially bending or kneeling to inspect vehicles or equipment.

Vision: Good eyesight and visual acuity are important for the individual to oversee repairs inspect components read technical manuals and ensure quality control.

Hearing: The individual should have good hearing to communicate effectively with technicians customers and vendors and to be aware of any audible warnings or signals in the repair shop.

Manual dexterity: A certain level of manual dexterity is required for the individual to handle paperwork use computer systems and potentially assist technicians with tasks such as parts ordering or equipment setup.

Lifting: While heavy lifting may not be the primary responsibility of the individual the ability to occasionally lift and move objects such parts may be necessary.

Reports to Parts Manager

February 10 2025

Company overview

Palmer Trucks is a fullservice Kenworth dealership network serving Ohio Indiana Kentucky and Illinois with a comprehensive package of products and services. As a familyowned business with more than a halfcentury history of growth and success Palmer Trucks has grown to a team of more than 600 individuals. With more than two million trucks on U.S. highways and interstates at any given time a paramount need exists to keep the industry moving forward 24 hours a day 7 days a week.

We maintain a commitment to forming authentic and valuable connections through fulfilling the industrys unique timesensitive needs as a trusted partner. We accomplish this by providing products and services of the highest quality and value personalized for you.

Because of this philosophy we develop and nurture longterm valuable relationships with our partners. The Palmer Trucks team has the utmost privilege and gratitude of doing business and these core values are what keep customers returning yearafteryear and are what have kept us On the Road Since 1965.

Benefits

Palmer Trucks is a familyowned company with nearly 60 years of success treating everyone with respect and dignity. Our team is always ready to help you find the best benefits package for you and your family.

Individual Spouse and Family coverage Multiple Products are affordable and provide value for you and your family.

• Health and Wellness Benefits
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Supplemental Products like ShortTerm LongTerm Disability

Financial stability and Retirement Preparedness:

• Our 401(k) program includes a company match
• Retirement Planning Assistance
• Financial Guidance and Education

Paid Time Off:

• Fulltime employees enjoy paid holidays and personal time
• Vacation based on the length of service.

Resources when we face major challenges and life events:

• Life Insurance Hospital Stay Critical Illness other products
• Bereavement Services and Employment Assistance Program
• Mental Health Resources readily accessible and without stigma

Paid Training and Tools Assistance to do the job right.

Job Posting Information

This position is with an immediate opening start date and will allow for the proper notice for existing employer. Submit your resume with confidence that all contacts with us are completely confidential.

Palmer Trucks is committed to working with and providing reasonable accommodations to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process please contact:

Palmer Trucks is an Equal Opportunity Employer. All Applicants are considered for employment without a regard to race color national origin religion sex (including pregnancy) age 40 or older) disability veteran status or any other legally protected.