CPC Processor Customer Service
CPC Processor Customer Service
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Salary Not Disclosed
1 Vacancy
Job Description
Datavant is a data platform company and the worlds leader in health data exchange. Our vision is that every healthcare decision is powered by the right data at the right time in the right format.
Our platform is powered by the largest most diverse health data network in the U.S. enabling data to be secure accessible and usable to inform better health decisions. Datavant is trusted by the worlds leading life sciences companies government agencies and those who deliver and pay for care.
By joining Datavant today youre stepping onto a highperforming valuesdriven team. Together were rising to the challenge of tackling some of healthcares most complex problems with technologyforward solutions. Datavanters bring a diversity of professional educational and life experiences to realize our bold vision for healthcare.
This is a Remote role (Call Center).
FullTime: Monday Friday 8am4:30pm EST
Comfortable working in a highvolume production environment.
Processing medical record requests by taking calls from patients insurance companies and attorneys to provide medical record status
Documenting information in multiple platforms using two computer monitors.
Proficient in Microsoft office (including Word and Excel)You will:
- Answer and conduct business on the telephone while maintaining excellent Customer Service. This includes: 100
- Answering release of information related telephone calls and inquiries accurately and timely.
- Review research resolve and respond to inquiries that are received via telephone email or written correspondence.
- Document all calls inquiries and resolution in detail in appropriate areas of our software systems.
- Follow all department and/or site specific processes and procedures accordingly.
- Meet and maintain the departments productivity and quality assurance expectations.
- Responsible for following all company policies and procedures as posted or communicated by management.
- Maintain confidentiality by keeping all information seen and heard within the boundaries of the role in the strictest confidence.
- Maintains a high level of professionalism and good rapport with coworkers and members of management
- Maintain open lines of communication with other employees and members of management in regards to any problems complaints incidents etc. immediately.
- Performs work in accordance with the training and direction provided and adheres to facility specific procedures
- Attends mandatory employee inservice meetings and/or training sessions if so directed
- Maintain an acceptable attendance record and reports to work as scheduled.
- Performs other duties as assigned.
What you will bring to the table:
- High school diploma or equivalent. (Must be from an Accredited Institute recognized by the State Dept. of Education.
- Friendly professional manner of communication. Good customer service skills.
- Experience with multiline phone system is required. Computer proficiency: Knowledge of MSOffice at intermediate/advanced level and one year experience would be beneficial.
- Experience in the following fields would be beneficial: Data Entry Medical Records Health Care Insurance Claims Processing and Proof Reading/Editing of Documents
- Ability to stay organized while working quickly. Strong attention to detail is also required.
- Passing annual Introductory HIPAA examination. (Testing to be given annually in accordance with employee review.
- Required to take and pass a 90day ROI Certification course with a score of 85 or higher.
- To ensure the safety of patients and staff many of our clients require postoffer health screenings and proof and/or completion of various vaccinations such as the flu shot Tdap COVID19 etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a casebycase basis. Depending on the state in which you will be working exemptions may be available on the basis of disability medical contraindications to the vaccine or any of its components pregnancy or pregnancyrelated medical conditions and/or religion.
Pay ranges for this job title may differ based on location responsibilities skills experience and other requirements of the role.
To ensure the safety of patients and staff many of our clients require postoffer health screenings and proof and/or completion of various vaccinations such as the flu shot Tdap COVID19 etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a casebycase basis. Depending on the state in which you will be working exemptions may be available on the basis of disability medical contraindications to the vaccine or any of its components pregnancy or pregnancyrelated medical conditions and/or religion.
This job is not eligible for employment sponsorship.
Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race color sex sexual orientation gender identity religion national origin disability veteran status or other legally protected status.To learn more about our commitment please review our EEO Commitment Statement here. Know Your Rights explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay.
At the end of this application you will find a set of voluntary demographic questions. If you choose to respond your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses not individual ones. In fact we arent even able to see whether youve responded. Responding is entirely optional and will not affect your application or hiring process in any way.
Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment please contact us at. We will review your request for reasonable accommodation on a casebycase basis.
For more information about how we collect and use your data please review our .
Employment Type
Full Time
