Restaurant General Manager

Restaurant General Manager

Veho Hospitality Group is a dynamic group committed to elevating the dining experience through unique restaurant concepts. We are URGENTLY seeking to hire a fulltime General Managerto serve as an integral part of our rapidly growing team. This is a permanent fulltime position offering an opportunity to work in a fastpaced environment with growth potential for the right candidate.

ABOUT THE COMPANY:
At VEHO Hospitality Group we believe in the power of unreasonable hospitality where creating magic for every guest is at the core of what we do. Our General Managers are more than just leadersthey are visionaries responsible for shaping the guest experience cultivating a culture of selfresponsibility and continuous improvement and ensuring that the team is empowered to perform at the highest levels. Our mission is to provide more than a mealwe create unforgettable experiences by focusing on the little details and making sure everyone on the team operates as a leader.

ABOUT THE POSITION:
The General Manager (GM) is the heartbeat of each restaurant unit responsible for overseeing all daytoday operations and ensuring the seamless of both frontofhouse (FOH) and backofhouse (BOH) activities. They embody the companys core values of selfmastery hospitality datadriven leadership and guest experience. The GM will create a team environment where conflict and tension are seen as opportunities for growth and every interaction with a guest or team member is treated as a chance to create a memorable magical moment.

The GM will oversee the 11 core areas of restaurant operations and ensure that every aspect of the restaurant runs efficiently profitably and according to the high standards of hospitality we demand.

PRIMARY DUTIES:

• Create a culture of hospitality that goes beyond the norm ensuring every guest feels valued and special.
• Train and empower the team to create magical touchpoints with customers from the first greeting to the farewell.
• Constantly monitor the guest experience through data and feedback implementing improvements that exceed expectations.
• Lead by example with a focus on selfresponsibility ensuring that each team member takes ownership of their role.
• Cultivate a team where everyone is seen as a leader fostering a sense of belonging purpose and over achievement.
• Actively work to develop future leaders within the team ensuring clear pathways for growth and career advancement.
• Use data analytics to monitor key performance indicators (KPIs) such as sales guest satisfaction labor efficiency and inventory management.
• Leverage data to identify trends predict challenges and make proactive adjustments to operations.
• Provide weekly and monthly reports to upper management on operational performance guest feedback and financial health.
• Ensure the restaurant meets or exceeds budgeted sales profitability and cost control goals.
• Oversee all financial aspects including daily cash flow payroll labor costs and food/beverage cost percentages.
• Implement effective inventory and waste control measures to minimize costs without compromising guest experience or quality.
• View conflict and tension as opportunities for growthwhether its a guest complaint or an internal challenge.
• Empower the team to take ownership of mistakes and see them as opportunities for improvement implementing quick solutions while fostering accountability.
• Oversee both frontofhouse (FOH) and backofhouse (BOH) operations ensuring consistency in quality and service.
• Collaborate with the BOH Manager and Director of Culinary Innovation to maintain high culinary standards and flawless .
• Ensure all FOH team members are trained to follow service standards and deliver an exceptional guest experience.
• Ensure all team members are thoroughly trained on Standard Operating Procedures (SOPs) for opening closing service standards and safety protocols.
• Continuously update SOPs to reflect new strategies systems and improvements in operations.
• Manage relationships with vendors to ensure quality timeliness and cost efficiency.
• Collaborate with partners and stakeholders to build strategic alliances that enhance the guest experience and drive profitability.
• Ensure every guest interaction reflects the brands core values and elevates the restaurants image.
• Collaborate with the marketing team to execute campaigns that align with the restaurants goals and values.
• Use guest feedback data to inform marketing decisions and improve customer retention strategies.
• Play a key role in the expansion of new units ensuring operational standards are met across all locations.
• Provide insights and suggestions to upper management about scaling operations without compromising hospitality or quality.
• Ensure the restaurant adheres to all health safety and employment regulations.
• Maintain an environment of safety and compliance across all operations including food safety labor law adherence and internal safety protocols.

ABOUT YOU:

• Driven & experienced restaurant leader with a proven track record in high volume operations
• Strategic thinker who understands how to balance datadriven decisionmaking with an unwavering commitment to hospitality.
• Lead by example fostering a culture of accountability growth and empowerment within your teams.
• Inspire and develop future leaders ensuring that each restaurant not only meets but exceeds expectations in service profitability and team engagement.
• Proactive solutionsoriented and thrive in a setting where leadership means more than just managing it means inspiring innovating and executing at the highest level.
• Deep understanding of both frontofhouse and backofhouse operations youre ready to take on the challenge of overseeing multiple locations while upholding the high standards of the Veho brand.
• Passionate about hospitality operational excellence and leading with purpose.
• High attention to detail with strong organization and time management skills
• Reliable and on time
• Spanishspeaking skills are a huge plus but not required

SKILLS/ KNOWLEDGE:

• Strong interpersonal and communication skills
• Ability to prioritize tasks and manage deadlines effectively
• A team player with a proactive approach to problem solving
• Strong analytical and critical thinking abilities
• Good organization and selfmanagement skills

ENVIRONMENT & SCHEDULE:

Climatecontrolled restaurant environment.

Fulltime position

WHATS IN IT FOR YOU

• The opportunity to lead and manage multiple restaurants across multiple brands under the Veho Hospitality Group umbrella gaining invaluable multiunit leadership experience.
• A competitive salary and comprehensive benefits package that reflects your expertise and impact.
• Paid vacation and holidays ensuring you have the time to recharge and enjoy life outside of work.
• A dynamic fastgrowing hospitality group where innovation creativity and leadership are valued and rewarded.
• A collaborative work environment that fosters professional growth with opportunities to develop your skills mentor future leaders and advance within the company.
• The chance to be part of a passionate and driven team that is redefining hospitality through exceptional service and visionary leadership.

Additional inquiries and questions can be emailed to Melissa Welch

Based in New Orleans Louisiana & West Palm Beach Florida Veho Hospitality Groupoffers a competitive salary with excellent benefits 401(k) and a positive work environment.It is the policy of Veho Hospitality Group to provide equal employment opportunity (EEO) to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local law. In addition Veho Hospitality Group will provide reasonable accommodations for qualified individuals with disabilities.

ABOUT BEYOND HR LLC:

Beyond HR LLC is a Human Resources consulting firm that partners with small and mediumsized businesses to provide human resources and hiring support. Our goal is to identify and retain the best potential candidates for our clients that the market has to offer.