Senior Backend Engineer - Support Automation and AI Enablement open to remote across ANZ
Senior Backend Engineer - Support Automation and AI Enablement open to remote across ANZ
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Job Description
Join the team redefining how the world experiences design.
Hey gday mabuhay kia ora hallo vtejte!
Thanks for stopping by. We know job hunting can be a little timeconsuming and youre probably keen to find out whats on offer so well get straight to the point.
Where and how you can work
Our flagship campus is in Sydney. We also have a campus in Melbourne and coworking spaces in Brisbane Perth and Adelaide. But you have choice in where and how you work we trust our Canvanauts to choose the balance that empowers them and their team to achieve their goals.
What youd be doing in this role
As Canva scales change continues to be part of our DNA and we like to think thats part of the fun! So this will give you a flavour of the type of things youll be working on when you start but this will likely evolve.
At the moment this role is focused on:
Building services tools and frameworks that help rapidly and effectively solve user issues across multiple domains
Collaborating with stakeholders and designers to create worldclass support experiences
Partnering across teams to build holistic technical solutions
Improving engineering practices and backend methodologies
Spotting opportunities for crossteam collaboration on innovative projects
Empowering and mentoring engineers within the team
Youre probably a match if
You have 5 years experience building distributed systems and backend services in Java
Youre a strong backend engineer who thrives on solving complex problems
You bring a disciplined highquality approach to coding and peer review
Youre a proactive communicator and enjoy collaborating with crossfunctional teams
You combine bigpicture thinking with a keen eye for detail
Youre motivated to improve the support experience for millions of users
(Bonus! You have experience integrating AI/LLM tools or working closely with operational teams to deliver impact
About the team
The Specialist Platform and Experience (SPXP) team sits within Global User Voice Enablement part of the User Voice supergroup. Were on a mission to build secure scalable and delightful tools for our support specialists. Our work directly helps Canva scale to support 1 billion users without increasing specialist headcount and were proud to contribute to that crazy big goal.
We partner deeply with internal support teams use AI and automation to reduce human intervention and continuously improve how we help our community.
Whats in it for you
Achieving our crazy big goals motivates us to work hard and we do but youll experience lots of moments of magic connectivity and fun woven throughout life at Canva too. We also offer a range of benefits to set you up for every success in and outside of work.
Heres a taste of whats on offer:
Equity packages we want our success to be yours too
Inclusive parental leave policy that supports all parents & carers
An annual Vibe & Thrive allowance to support your wellbeing social connection office setup & more
Flexible leave options that empower you to be a force for good take time to recharge and supports you personally
Check out lifeatcanva for more info.
Other stuff to know
We make hiring decisions based on your experience skills and passion as well as how you can enhance Canva and our culture. When you apply please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.
We celebrate all types of skills and backgrounds at Canva so even if you dont feel like your skills quite match whats listed above we still want to hear from you!
Please note that interviews are conducted virtually.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
