Customer Service - Call Center
Customer Service - Call Center
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Job Description
Are you looking for an entry level customer service position that provides fully paid training Do you have a passion for providing exceptional customer service Do you have a way of making the complex easier for others to understand Or are you willing to learn how In this no sales call center you could find the career boost youre looking for!
What youll be doing...
At NWA we pride ourselves in providing exceptional customer service. As a Customer Service Representative for our Pension Services department call center you are the front line! You will take calls from customers who have questions about their retirement plan benefits. You will:
- Timely and accurately answer questions from our customers
- Thoroughly document calls in the computer system
- Verify and update customer information
- Mail various forms and information as required by the customer
- Perform a variety of other clerical related tasks and back up the receptionist
Who you are...
- Organized.Able to juggle and prioritize workloads have strong analytical skills
- Communicator.Strong verbally and in writing including interpersonal skills
- Service Minded.Passionate about customer servicedelivering it like you expect to receive it
- Detailed.Attentive to detail with excellent problemsolving skills
- Technically Savvy. Proficient with technology intermediate level with Excel and Word
- Bilingual.Fluent in Spanish (highly preferred)
Who we are...
Northwest Administrators Inc. is an industry leader in thirdparty administration of employee benefits. We administer one of the largest multiemployer pension plans in the country along with numerous large health and welfare plans. As part of our team you will benefit from many training and development opportunities and can expect a betterthanmarket benefits package.
If hired you can expect...
- Union scale wages raises every 6 months starting at $20.76/hr. up to $25.40/hr.
- Medical Dental Vision & Rx benefits
- Employer provided/fully funded Defined Benefit Pension
- Up to 8.6 days of Paid Leaveand 10 Holidays
- Strong team environment with good worklife balance
Equal Employment Opportunity
NWA is proud to be an Equal Employment Opportunity employer. All employment decisions are based on business needs job requirements and individual qualifications without regard to race color religion national origin sex sexual orientation gender identity or expression age physical or mental disability marital status amnesty veteran status citizenship family medical history or genetic information or any other characteristic protected by local state or federal laws. NWA prohibits any discrimination or harassment based on any of these characteristics.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact Human Resources at to request accommodation.
Employment Type
Hourly
