Description
Position at loanDepot
Position Summary:
Responsible for proving excellent customer service and representing loanDepot by maintaining a positive and professional attitude towards visitors clients and employees. Answers inquiries and obtains information for the general public customers visitors and other interested parties.
Responsibilities:
- Greets visitors job candidates and borrowers and connects them to the appropriate person onsite.
- Answers the company 800 phone calls and directs them to the appropriate person or department
- Receives logs sorts and delivers all FedEx UPS and Post Office packages and mail as soon as they arrive.
- Orders routine consumable supplies for all the break and stock rooms.
- Assists with events by scheduling conference rooms setting up and cleaning before and after each event.
- Maintains all conference rooms visitor offices and cubes by making sure they are clean straightened out and stocked with all the basic equipment and supplies so they are ready for use.
- Acts as the onsite liaison for all vendors arriving and leaving for minor services such as: shredding plants maintenance coffee and copier machines maintenance and any others checking in and out with the receptionist. Informs the site leader of vendor arrival performance and departure in case there is a need for the leaders involvement additional or changed scope or receptionist backup if needed to leave the lobby.
- Maintains records of employee parking permits and access cards.
- Assists with the creation of FedEx mailing labels as requested.
- Performs other duties and projects as assigned.
Requirements:
- Demonstrates knowledge of customer service best practices
- Personal computer operation skills including; Microsoft Office applications of Word Excel and Outlook.
- Knowledge or at least a strong familiarity of mail services that includes receiving logging sorting and delivering mail from the standard carriers such as FedEx UPS and the Post Office.
- Experience in the Mortgage industry preferred.
- High School Degree or equivalent preferred and a minimum of one 1 year experience working in a similar field.
Why work for #teamloanDepot:
- Aggressive compensation package based on experience and skill set.
- Inclusive diverse and collaborative culture where people from all backgrounds can thrive.
- Work with other passionate purposeful and customercentric people.
- Extensive internal growth and professional development opportunities including tuition reimbursement.
- Comprehensive benefits package including Medical/Dental/Vision.
- Wellness program to support both mental and physical health.
- Generous paid time off for both exempt and nonexempt positions.
About loanDepot:
loanDepot (NYSE: LDI) is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch in 2010 loanDepot has revolutionized the mortgage industry with a digitalfirst approach that makes it easier faster and less stressful to purchase or refinance a home. Today as the nations second largest nonbank retail mortgage lender loanDepot enables customers to achieve the American dream of homeownership through a broad suite of lending and real estate services that simplify one of lifes most complex transactions. With headquarters in Southern California and offices nationwide loanDepot is committed to serving the communities in which its team lives and works through a variety of local regional and national philanthropic efforts.
Base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay for this role is between $16.35 and $22.60/hr. Your base pay will depend on multiple individualized factors including your jobrelated knowledge/skills qualifications experience and market location.
We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race religion color national origin gender sexual orientation age marital status veteran status or disability status.