Technology Solutions Application Support Specialist
Technology Solutions Application Support Specialist
Posted on :
09-04-2025
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1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
09-04-2025
Job Description
TECHNOLOGY SOLUTIONS & APPLICATION SUPPORT SPECIALIST
Do you have a passion for technology Do you enjoy solving real world problems Do you have a helpful and inquisitive mindset If you answered yes to all three questions then keep reading!
GENERAL SUMMARY
We are looking for a proficient technology specialist to join our team. This role involves delivering applications support to the teams supporting our corporate event and association clients. You will be tasked with creating and maintaining websites inside of association management and registration platforms providing technical support for a range of SaaS platforms and helping us stay on top of the latest best practices in association and event technology.
The successful candidate will thrive in a dynamic environment managing various aspects of platforms such as websites registration abstracts and conference apps. Youll be part of a supportive and experienced technology team whose members independently devise the best strategies and resources to achieve business objectives demonstrating strong analytical and problemsolving abilities.
ESSENTIAL FUNCTIONS
- Provide toptier application support for various cloudbased platforms used by our team members and clients interfacing with those platform support teams when needed.
- Document solutions for issues likely to recur.
- Equip team members to become increasingly capable of resolving issues that do not require a programmers expertise.
- Configure onbrand event registration sites event mobile apps and other eventspecific technology platforms using thirdparty cloudbased solutions.
- Manage data imports into event mobile apps and other platforms.
- Develop and maintain integrations between applications using API interfaces to streamline processes and improve productivity.
- Collaborate with client support teams to evaluate recommend demo and implement new technology solutions that align with client needs and goals.
- Stay informed about new technology solutions that may benefit our clients.
- Provide technical support when needed to support the maintenance of association client websites and event websites and their related integrations.
- Communicate regularly with client teams to understand pain points and opportunities that may be served by technology solutions.
- Provide onsite event technology support at events throughout the U.S.
- Produce postevent reports related to event technology use.
- Work in a challenging and dynamic environment involved with many facets of association management and event platforms.
- Become a selfdirected learner: you will receive assignments in the form of business objectives and then determine the best approach resources technology schedules and goals.
MINIMUM QUALIFICATIONS
- Bachelors degree in information technology computer science software engineering or a related field (or equivalent experience and certifications).
- At least 23 years of experience in a software application support or software development role
- Technical skills:
- Familiarity with database management (SQL) for maintaining extracting and optimizing data within systems.
- Coding skills in programming languages such as ASP C# or PHP for developing and customizing platform integrations.
- Experience with VB and Visual Studio.
- Working knowledge of languages and tools related to web development such as:
- HTML CSS and JavaScript.
- WordPress or other Content Management Systems.
- Quick eager learner of new software applications.
- Strong critical thinking and problemsolving skills excellent communication skills and upbeat personality.
- Excellent customer service skills including written and verbal communication as well as strong follow up.
- Good time management skills are a must as multiple projects and clients are worked on concurrently.
- Ability to travel and support onsite technology needs approximately twice a month or 24 times per year
PREFERRED QUALIFICATIONS
- Experience supporting event management technology (Stova Cvent or event mobile applications) association management software systems (YourMembership MemberClicks or similar) or other marketing or website software platforms (WordPress HigherLogic digital marketing tools and content management systems).
- Experience integrating technology solutions and platforms using custom coding solutions (REST API).
- Certifications in relevant technologies.
WORKPLACE LOCATION REQUIREMENTS
This position is based in our Atlanta office with a combination of remote and inoffice presence.
TRAVEL REQUIREMENTS
Ability to travel approximately 2535 of the time.
SCHEDULING REQUIREMENTS
Flexibility in scheduling including working evenings and weekends as needed to meet client event or company needs.
ESSENTIAL PHYSICAL FUNCTIONS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
- Must be able to remain either in a stationary position most of the time (such as when working in the office) while also being able to stand and/or move for the majority of the time (such as when executing events onsite).
- Need to lift carry push or drag boxes or equipment up to 30 lbs.
- Frequently moves inside the office to access file cabinets office machinery etc.
- Need to adapt in various physical settings (for example conference centers indoor and outdoor spaces).
- Occasionally required to position self in a stooping kneeling or crouching manner.
- Frequently required to use hands or fingers handle or feel objects tools machinery and computers.
- Frequently communicates with others and must be able to exchange accurate information in these situations.
- Frequently operates a computer and other electronic equipment.
- The noise level in the office work environment is usually low to moderate while event environments may be moderate to noisy.
ABOUT ETHERIO
At Etherio we have a purpose that drives all we do: We create meaningful partnerships experiences and connections that fuel growth and accelerate success for our clients and those they impact. Every day we deliver creative customerfocused solutions for our corporate and association clients one meeting event or membership experience at a time.
Whether inperson virtual or hybrid were redefining event experiences. Were also advancing the stories of a diverse set of local national and global associations and nonprofits. In everything we do we start with understanding our clients why. Because we know that its not so much what they do but why they do it that compels people to embrace and engage with products organizations and brands. We create value for our customers by delivering solutions that power relationships at scale.
Etherio nurtures and deepens the capabilities of our people. Here we live our Core Values every day. Whether you work in our office or another location were also committed to your learning and growth. Our goal is for you to feel empowered to work out loud with a diverse team of professionals who are learners and teachers together enhancing each others strengths. Our pace of work supports fast learning and freedom to think big.
Joining our team comes with perks that support you in your personal and professional journey.
Benefits include:
- Medical dental vision and more
- 401(k) with matching
- Generous paid time off
- Flexible and hybrid work schedules
Our approach has scored us many industry awards over our 30year history including 17 consecutive years on the CMI 25 North Americas Top 25 Meeting & Incentive Companies. As leaders in the industry were always exploring new ways to solve challenges for our clients.
Etherio is committed to embracing diversity and inclusion in our hiring practices and in experiences as Etherio employees.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties responsibilities and skills required of personnel so classified. Etherio retains the right to change or assign other duties to this position.
Etherio is an equal opportunity employer. We believe that the most effective way to invite and retain a diverse workforce is to build an enduring culture of inclusion and belonging. The Firm does not discriminate in employment because of race creed national origin religion age color sex marital status sexual orientation gender identity disability citizenship status or protected veteran status or any other characteristic protected by local state or federal laws rules or regulations. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact
Required Experience:
Unclear Seniority
Employment Type
Full Time
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