Account Management Non-IC Lead Associate - Hybrid - Express Scripts
Account Management Non-IC Lead Associate - Hybrid - Express Scripts
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Account Manager is responsible for ensuring clients and patients receive superior service. Key member of the core client account team is responsible for overall satisfaction and retention of assigned book of business. Manages the daytoday client relationship. Accountable for core service delivery for clients working crossfunctionally with all operational. The Account Manager proactively reviews performance metrics to promote client satisfaction profitability and retention. Utilizes technology tools processes and resources to anticipate and exceed clients needs and expectations. Collaborates with Account Directors on client activity expectations and service needs.
ESSENTIAL FUNCTIONS
Manages day to day client relationships through comprehensive knowledge of clients benefit plan and product offerings.
Daily interaction with clients consultants and producers providing preventative consultation analysis and issue resolution associated with core services.
Responsible for timely and accurate management and of all client benefit requests including benefit changes product upsells new groups terminations and escalated issues.
Accountable for new group and specific product implementations; including establishing and leading internal meetings to ensure collaboration and attention to detail throughout the process in order to meet expected timelines and quality standards.
Lead client centric team meetings to review operational performance against clients expectations and needs.
Presentation of operational performance metrics to clients on a monthly and/or quarterly basis to show specific performance measures in comparison withthe book of business to promote client satisfaction client retention and upsell opportunities.
QUALIFICATIONS
Bachelors degree in related field or 11 to 14 years of experience.
58 years relevant experience
Excellent PC skills including Microsoft Office and Internet experience.
Excellent verbal and written communication and presentation skills.
Strong analytical and problem solving skills.
Strong focus on book of business client satisfaction and client retention results.
Demonstrated ability managing projects utilizing proven project management processes.
Ability to work crossfunctionally to proactively communicate and to resolve issues with the highest sense of urgency.
Ability to travel overnight up to 20.
If you will be working at home occasionally or permanently the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About Evernorth Health Services
Evernorth Health Services a division of The Cigna Group creates pharmacy care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobaccofree policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama Alaska Arizona Arkansas Delaware Florida Georgia Hawaii Idaho Iowa Kansas Maryland Massachusetts Michigan Nebraska Ohio Pennsylvania Texas Utah Vermont and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.
Required Experience:
IC
Employment Type
Full-Time
