About MSF USA Doctors Without Borders

Role Overview

Under the direction of the Social Media Manager and as part of the Editorial Unit the social media associate will create and publish dynamic content for social platforms and contribute to the overall communications strategy to inform engage and inspire US audiences. The associate will play an active role in increasing visibility and engagement including through daily social media brand listening monitoring news and reporting on analytics.

Department Accountabilities

External Communications

Develop and distribute external communications products across multiple channels to bear witness to humanitarian needs speak out with patients and communities engage with audiences and achieve strategic objectives.

Public Engagement & Advocacy

Identify significant medical humanitarian issues and execute integrated communications plans to increase public awareness audience engagement and support for advocacy priorities.

Brand Positioning

Develop and contribute toward brand strategy brand positioning and tactics to increase brand visibility.

Content Creation

Develop and support the production of creative and engaging external communications content across audiences and channels including for the website social media and live events.

Advance Diversity Equity and Inclusion

Promote DEI principles across all communications products and channels.

Role Specific Outcomes

Digital Engagement Plan

Support implementation of organic social media plans develop related initiatives and content and monitor the performance of digital engagement campaigns.

Content Creation

Draft organic social media copy and support the development of creative content in accordance with organizational style guidelines designed to engage diverse digital audiences.

Data Collection & Analysis

Collect and analyze data using social listening tools reports and dashboards. Involves working independently and in collaboration with other stakeholders.

Brand Positioning

Ensure the application of brand guidelines and brand templates.

Complexity and ProblemSolving Skills

• Works independently with some managerial review and provides technical guidance when required on planning organizing prioritizing and overseeing activities to efficiently meet organizational objectives.
• Works independently with some managerial review and provides technical guidance when required on developing appropriate plans or performing necessary actions based on recommendations and requirements.

Behavioral Competencies

THOUGHT: How MSF USA staff understand the organization manage complexity and contribute by creating new and different.

People Focus

Builds strong relationships and delivers solutions geared to aiding others. Solicits feedback and data; conveys a clear understanding of the level of service the team is providing; takes action when standards are not met by team; aligns processes with organizational needs.

Manages Complexity

Makes sense of complex high quantity and sometimes contradictory information to effectively solve problems. Consistently looks at complex issues from many angles; obtains a rich and deep understanding; swiftly cuts to the core issue; skillfully separates root causes from symptoms.

Global Perspective

Takes a broad view when approaching issues using a global lens. Shows global thinking at work; adjusts organizational practices to meet the unique needs of different regions or countries. Uses a broad perspective when addressing issues and challenges.

Cultivates Innovation

Creates new and better ways for the organization to be successful. Approaches professional work in unique or innovative ways. Offers original ideas. Appreciates others creative ideas and solutions and provides helpful input to enhance them.

RESULTS: MSF USA staff achieve results by cultivating a forwardthinking environment that produces solutions for changing stakeholder needs.

Drives Results

Consistently achieves results even under tough circumstances. Regularly pushes self to achieve outstanding outcomes; consistently establishes bold goals for own performance; is passionate about excellent results and significant contributions. Shows great tenacity to complete goals/initiatives in a timely way.

PEOPLE: MSF USA staff understand their impact on others through collaboration and inclusion of different perspectives to achieve common goals.

Collaborates

Builds partnerships and works collaboratively with others to meet shared objectives. Readily involves others to accomplish goals; stays in touch and shares information; discourages us versus them thinking; shows appreciation for others ideas and input.

Values Difference

Recognizes the value that different perspectives and cultures bring to an organization. Confronts stereotyping and offensive comments promptly. Consistently behaves with great sensitivity toward differences in cultural norms expectations and ways of communicating.

Communicates Effectively

Develops and delivers multimode communications that convey a clear understanding of the unique needs of different audiences. Listens attentively and takes an interest. Keeps others well informed; conveys information clearly concisely and professionally when speaking or writing.

SELF: MSF USA staff demonstrate selfawareness by having an open mindset and by continuously seeking opportunities to learn grow and improve.

Instills Trust

Gains the confidence and trust of others through honesty integrity and authenticity. Models honesty and authenticity and encourages others to be up front with one another. Demonstrates reliability and places a strong emphasis on the team meeting its commitments. Fairly represents others positions.

Manages Ambiguity

Operates effectively even when things are not certain or the way forward is not clear. Responds effectively to unclear situations seeks to resolve ambiguity and make progress. Seeks guidance on how to adapt to changes responds with appropriate composure and effectiveness.

Situational Adaptability

Adapts approach and demeanor in real time to match the shifting demands of different situations. Serves as an example of adaptability and provides guidance and support to help others adapt to new situations. Considers the needs of clients constituents and the organization; shifts priorities appropriately.

Technical Competencies

Plans and Aligns

Planning and prioritizing work to meet commitments aligned with MSFUSA goals.

Financial Acumen

Interprets and applies understanding of key financial indicators to make better business decisions.

Tech Savvy

Anticipating and adopting innovations in organizational digital and technology applications.

Data Collection and Analysis

The ability and skill to determine and analyze trends from data that is collected to assist in compiling reports that will help in decisionmaking.

Project Management Skills

The ability and skill to plan and manage small project work assignments within desired cost time and quality parameters.

Presentation and Written Communication Skills

Adapts approach and demeanor in real time to match the shifting demands of different situations. Serves as an example of adaptability and provides guidance and support to help others adapt to new situations. Considers the needs of clients constituents and the organization; shifts priorities appropriately.

Supervisory Responsibility

• Acts as an individual contributor with a specialization in social media.

Desired Qualifications & Experience

• At a minimum the Job Holder should possess:
• 3 years relevant professional experience journalism or nonprofit experience preferred.
• Ability to write clear compelling and accurate content across a range of platforms with an interest in digital storytelling.
• Good understanding of the social media landscape with experience on platforms including Instagram TikTok Bluesky X Threads LinkedIn Facebook and YouTube.
• Experience using social media listening analytic and scheduling tools such as Sprout Social Talkwalker Google Analytics.
• Basic working knowledge in using Adobe for social media graphics inapp platform video editing or similar tools.

Travel Requirements

Must be willing to travel for work as needed.

Compensation

$67350 to $101025; All new employees will be compensated from the minimum to the midpoint based on experience

Equal Opportunity and Accommodations Statement:
MSFUSA is dedicated to creating a diverse impartial and inclusive workforce. We are an equal opportunity employer and do not discriminate based on gender identity or expression sexual orientation race religion age national origin disability marital status pregnancy status veteran status genetic information or any other differences as per applicable laws.

We also provide reasonable accommodations for individuals with disabilities or religious beliefs and practices. If you require accommodations during the application process please contact us at .

We strongly encourage individuals from underrepresented communities in the Humanitarian Aid sector to apply.