Risk Operations Program Manager
Risk Operations Program Manager
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$ 190 - 220
1 Vacancy
Job Description
About Us:
At Parafin were on a mission to grow small businesses.
Small businesses are the backbone of our economy but traditional banks often dont have their backs. We build tech that makes it simple for small businesses to access the financial tools they need through the platforms they already sell on.
We partner with companies like DoorDash Amazon Worldpay and Mindbody to offer fast and flexible funding spend management and savings tools to their small business users via a simple integration. Parafin takes on all the complexity of capital markets underwriting servicing compliance and customer service for our partners.
Were a tightknit team of innovators hailing from Stripe Square Plaid Coinbase Robinhood CERN and more all united by a passion for building tools that help small businesses succeed. Parafin is backed by prominent venture capitalists including GIC Notable Capital Redpoint Ventures Ribbit Capital and Thrive Capital. Parafin is a Series C company and we have raised more than $194M in equity and $340M in debt facilities.
Join us in creating a future where every small business has the financial tools they need.
About the Position
As Risk Operations Program Manager youll work across our Risk Operations team to implement controls programs and processes that protect Parafin and its customers from fraudulent activity. Projects can vary and range from working on Parafins fraud prevention efforts KYC optimization preparing Parafins operations team for new products and new platforms and collaborating with product to ensure new features and products launch with scalability of operations in mind
Youll collaborate with data scientists engineers partner platforms product managers and more and will influence product and engineering roadmaps.
What youll be doing
Create bestinclass user experiences for customers impacted by risk decisions in addition to upleveling our operations tooling capabilities and procedures
Partner closely with data science engineering product legal and compliance and operations at Parafin to scale Parafins fraud prevention program and own the roadmap for Risk and Fraud for each product
Engage with Banking/financial partners and vendors where necessary on our fraud and operational program
Balance fraud/loss prevention with customer experience
Develop and monitor key metrics around fraud losses customer experience and operational efficiency
Collaborate with broader Risk and Ops teams Legal and Compliance and Engineering to leverage and advance risk systems and infrastructure
Drive continuous improvement by learning from internal and external risk events.
What were searching for
Understanding of the card payment ecosystem
Understanding of KYC systems / vendors
Understanding of ACH money movement systems
Proven ability to excel in ambiguous environments and make informed tradeoffs weighing risk management with business growth
Ability to translate a deep technical understanding of our product and partner requirements into informed prioritization decisions
Superb communication skills (writing data oral)
Natural problem solver both with data and with people
Proven ability to work and thrive in productively chaotic environments
Ruthless prioritizer; a creative and analytical thinker
Tshaped skills equally comfortable diving deep into financial minutiae and analyses and zooming out to frame a highlevel narrative
We Prefer If You Have
6 years of relevant experience preferably Operations or Risk/Fraud experience ideally at a fintech/payments startup
What We Offer
Salary Range: $190k $220k
Equity grant
Medical dental & vision insurance
Unlimited PTO & work from home flexibility
Commuter benefits
Free lunches
Paid parental leave
401(k)
Employee assistance program
If you require reasonable accommodation in completing this application interviewing completing any preemployment testing or otherwise participating in the employee selection process please contact us.
Required Experience:
Manager
Employment Type
Full-Time
