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MAJOR RESPONSIBILITIES:
Audit ensure accuracy and consolidate knowledge articles in ServiceNow
Assist in creating knowledge articles in ServiceNow
Provide technical editing and revision of articles
Input data manually into computer systems from various sources like forms or spreadsheets
Exhibit excellent typing speed and accuracy with strong attention to detail and the ability to follow instructions precisely
Verify entered data against source documents to ensure accuracy
Validate data check data accuracy and identify potential errors
Work with large datasets and generate reports based on the information found
Clean raw data by identifying inconsistencies formatting it for analysis and transforming it into usable formats (such as Excel)
Have a strong working knowledge of Excel including complex formulas like lookups (VLOOKUP INDEX MATCH) and applying conditional formatting to analyze data effectively
The above list of duties is not to be construed as an exhaustive list. Other duties logically associated with the position may be assigned.
SUPERVISION RECEIVED: Executive Director IT Operations
SUPERVISION GIVEN: None
HIRE SALARY/RATE: $15.00 per hour
LOCATION: This position is onsite at our Indianapolis campus.
EDUCATION: High School diploma required.
EXPERIENCE AND SKILLS:
Required:
Must possess good customer service and organizational skills
Must possess good written and oral communication skills
Must be proficient in MS Excel
Must be able to maintain professional relationships with peers and superiors
Ability to use discretion and confidentiality with access to sensitive data
Must be dependable
Ability to stay calm in stressful situations
Ability to handle multiple competing priorities
Desired:
Possess a basic understanding of HTML coding
Ivy Tech Community College is an accredited equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race color ethnicity national origin marital status religion sex gender sexual orientation gender identity disability age or veteran status. As required by Title IX of the Education Amendments of 1972 Ivy Tech Community College does not discriminate on the basis of sex including sexual harassment in its educational programs and activities including employment and admissions. Questions specific to Title IX may be referred to the Colleges Title IX Coordinator or to the US Department of Education Office of Civil Rights.
Required Experience:
Intern
Part-Time