BDC Consultant - Land Rover Lynnwood
BDC Consultant - Land Rover Lynnwood
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Job Description
Holman is a familyowned global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving Whats Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated and creating positive rewarding relationships all around.
The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.
Land Rover Lynnwood is currently seeking a highly motivated; customer focused BDC Consultant to join their team!
This instore role is crucial in creating and maintaining a productive relationship between our centralized BDC service customers and store stakeholders to drive sales.
What will you do
Maximize Internet Lead Portfolio Management and Exchange (Service Drive) sales performance
Internet Leads:
Facilitate effective Turnover (TO) and Appointment distribution to Sales Advisors
Followup with TOs to ensure workflows have been executed
Review customer needs ensuring each TO is handled personally and promptly
Track TO and appointment activity to ensure robust follow up is executed
Prepare in advance with sales advisors for all internet lead appointments including appointment confirmations and rescheduling No Show appointments when applicable
Be a daily physical presence on the showroom floor. Support sales advisor followup maximizing every sales opportunity
Regular and clear communication with BDC leadership Coordinators and Store Stakeholders to maintain productive collaboration and identify opportunities
Portfolio management and Vehicle Exchange:
Identify in market service and portfolio customers outreach and establish needs
Consistent communication and collaboration with store leadership to identify next steps for each customer
Utilize customer retention software effectively
Ensure of agreed activities
Track all activity
Misc:
Understand the importance and benefits of this role to retail operations
Plan and allocate time effectively between Internet leads Portfolio Management and Vehicle Exchange
Provide an outstanding customer experience to ensure all customers feel valued and welcome
What are we looking for
High school diploma
Proficient in various desktop tools including MS Office Programs (i.e. Outlook Excel Word PowerPoint)
Strong organizational skills
24 Years of Customer Service or Sales Experience
Experience in automotive industry a plus
Experience using CRM tools Automotive CRM a plus
Familiarity with dealership operations a plus
Familiarity with BDC functions a plus
Experience reviewing and improving processes to increase efficiencies
Compensation: Hourly rate of $26.44 plus monthly performance bonus (Target Total Comp/OTE: $73000
#LISS3
At Holman we exist to provide rewarding careers and better lives for employees and their families. We hire train empower and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better we have to do better and to do better we must know better. Thats why we are listening open to learning new things about ourselves and each other. We will never stop striving for improved diversity equity and inclusion because we are successful together when we feel trusted and supported. Its The Holman Way.
At Holman your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family Holman is proud to offer you the benefits you deserve; including protection against illness disability loss of work or preparation for retirement. Below is a brief overview of the programs available to fulltime employees (programs may vary by country or worker type):
- Health Insurance
- Vision Insurance
- Dental Insurance
- Life and Disability Insurance
- Flexible Spending and Health Savings Accounts
- Employee Assistance Program
- 401(k) plan with Company Match
- Paid Time Off (PTO)
- Paid Holidays Bereavement and Jury Duty
- Paid Pregnancy/Parental leave
- Paid Military Leave
- Tuition Reimbursement
Benefits:
Regular FullTime
We offer excellent benefits including health vision dental life and disability insurance and 401(k) with company match. Our time off benefits include Paid Time Off (PTO) paid holidays bereavement and jury duty. In addition we offer paid pregnancy and parental leave and supplemental paid military leave to eligible employees.
Click here for Washington State benefit information.
Temporary or PartTime
In geographic areas with statutory paid sick leave parttime and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.
Click here for Washington State benefit information.
Pay:
We offer competitive wages that are commensurate with jobrelated skills experience relevant education or training and geographic location starting in the range of $24.64 $35.74 USD per hour.Equal Opportunity Employment and Accommodations:
Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
If you are a person with a disability needing assistance with the application process please contact
This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
Required Experience:
Contract
Employment Type
Full-Time
