Senior IT Help Desk
Senior IT Help Desk
Posted on :
09-04-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
09-04-2025
Job Description
TGS
Job ID
KGS is seeking qualified candidates for our open positions but we will only extend an offer of employment after a candidate applies through the link in our job posting. If you receive a job offer via email only and have not been interviewed by the KGS hiring manager feel free to contact to verify its validity.
Tuknik Government Services a Koniag Government Services company is seeking a Senior IT Help Desk to support TGS and our government customer in Carlsbad NM. This position requires the candidate to be able to obtain a Public Trust.
We offer competitive compensation and an extraordinary benefits package including health dental and vision insurance 401K with company matching flexible spending accounts paid holidays three weeks paid time off and more.
Under the general direction of the IT Operations Manager it provides toptier support to endusers for either workstation and server applications and hardware. Handles problems that the subordinate help desk support is unable to resolve. May interact with Systems Administrators Network Engineers Program Analysts and/or applications development to restore service and/or identify and correct problems. Reproduces issues to resolve operating difficulties. Recommends systems modifications to reduce user problems. Maintains the highest level of technical skill in the field of expertise. Escalates all unresolved Help Desk Issues to IT Operations Manager.
Essential Functions Responsibilities & Duties may include but are not limited to:
- Candidate must possess 2 years of experience in performing ITrelated customer support including but not limited to help desk NOC center service desk and/or remote support.
- Assist in the training and oversight of ticket generation and completion to ensure that metrics for deliverable reporting are accurate and timely.
- Extensive experience in the administration of Mobile Device Management (MDM) solutions such as Blackberry UEM including secure workspace and PKI.
- Experience managing mobile devices through a central administration console/server including the use of PKI encryption is highly desirable.
- Independently administer users computers groups and security functions in Microsoft Active Directory.
- Provides Information Technology services including system analysis requirements analysis design development implementation testing maintenance and configuration control. Develops complex IT hardware/software systems.
- Perform server software and/or hardware maintenance and upgrade tasks under the direction of the Systems/Network engineers.
- Participate in enduser training sessions to brief staff on cyber and technology rollouts.
- Identify trends in IT help desk operations and present findings to management.
Work Experience Knowledge Skills & Abilities:
- Requires 4 years of relevant experience with 2 years of experience in administering Microsoft Windows Active Directory environment including the resolution of technically complex service requests.
- Up to 1 year of an accredited university or college education in Computer Science and/or a related field may be substituted for 2 years of relevant experience.
- The substitution of education for relevant experience for this labor category must be approved by the government on a casebycase basis.
- CompTIA certifications such as IT Technician A Security and/or Network are highly desirable.
Requirements:
- Comply with the IRM Privileged Rules of Behavior (PRoB) including the guidance in the standard RoB relative to both standard and elevated user access rights.
- Participate in IRM weekly team meetings and/or other meetings as directed.
- Complete EMCBC training and briefings as directed.
- Travel as requested.
- Ability to obtain a Public Trust.
Our Equal Employment Opportunity Policy
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race color religion creed sex sexual orientation gender or gender identity (except where gender is a bona fide occupational qualification) national origin age disability military/veteran status marital status genetic information or any other factor protected by law. We are committed to equal employment opportunity in all decisions related to employment promotion wages benefits and all other privileges terms and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require accommodation to navigate or to apply for a position on our website please contact Heaven Wood via email at or by callingto request accommodation.
Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical professional and operational solutions. KGS enables successful mission outcomes for our customers through solutionoriented business partnerships and a commitment to exceptional service delivery. We ensure longterm success with a continuous improvement approach while balancing the collective interests of our customers employees and native communities. For more information please visit www.koniaggs.
Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88352
Required Experience:
Senior IC
Employment Type
Full Time
Key Skills
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