Junior Associate Application Specialist
Junior Associate Application Specialist
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Job Description
Who are we
Eyelit Technologies provides a suite of manufacturing management software products including Manufacturing Systems (MES) Manufacturing Operations Management (MOM) Sales and Operations Planning (S&OP) Sales and Operations (S&OE) and Advanced Planning and Scheduling (APS) through our various product portfolios. We deliver rapid tangible improvements to manufacturing KPIs such as asset utilization production efficiency labor productivity product quality and ontime infull delivery.
What are we looking for
As a Junior Associate Application Specialist you will play a crucial role in deliveringand supporting successful projects using Eyelit Technologies suite of tools. You will be working with some of the worlds most prestigious manufacturing companies both on and off site to drive improvement in their productivity. The primary goal is to drive success and deliver value to our customers with multiple sites across the globe.
Eyelit operates 24/7 across global time zones and candidates may be required to work various shifts on any day of the week as needed. Shift assignments will follow a rotational schedules.
What will you be doing
Provide first and secondline support to customers resolving issues and addressing concerns effectively.
Perform manual and automated testing of new releases and updates to ensure functionality and reliability.
Test and commission the final system to confirm it meets all specified requirements and performance standards.
Record and track any issues with all relevant details in the issue tracking systems
Ensure appropriate documents are generated for every deliverable. Add and keep uptodate the company knowledge base
Contribute to project implementations from initial requirements gathering design QA customer training GoLive support through to ongoing support ensuring smooth transitions and successful outcomes.
Build and configure screens dashboards and user interfaces using Eyelit Technologies designer tools.
Engage with customers to understand their requirements and determine optimal solutions.
Conduct training sessions for users to ensure they are proficient in using Eyelit Technologies systems.
Configure Eyelit Technologies solutions to accurately model and integrate with customer environments.
Specify develop and test interfaces to integrate Eyelit Technologies with thirdparty systems.
Additional Responsibilities
Working with the presales team to help out with maintaining and updating existing demo models and assisting with presales demos and relevant collateral
Input to the product roadmap feedback of customer requirements / opportunities driving system development
Working with development team to ensure new system functionalities required for a customer meet requirements in terms of specification testing and delivery on time vs plan
Participate in other projects and initiatives as assigned.
What you bring
Bachelors or Advanced Degree in a relevant field (Business Computer Science Engineering)
Knowledge of manufacturing domain and systems
Knowledge of Supply Chain Management Logistics Optimization Operations Research Planning and Scheduling Resource Allocation Project Management AI/ML
Ability to build and maintain strong client relationships to senior level understand their business needs and provide effective solutions.
Proficiency in delivering presentations to clients demonstrating product features and benefits.
Ability to collaborate effectively with crossfunctional teams including Sales Product Development and Customer Support.
Some shifts require working from home and hence require a high speed and reliable internet connection at home.
Nicetohave:
Experience with a manufacturing/enterprise software application
Experience with SQL and databases
Experience with programming/scripting languages
Certifications: Relevant certifications in project management solution implementation or industryspecific certifications can be advantageous
Strong interest in IT / Computer technology / Manufacturing
What we value:
Excellent written and verbal communication: Presents oneself clearly and articulately when speaking or writing assuring that others fully comprehend the intended message; uses appropriate grammar tailored to the audience; writes compelling promotional texts
Analytical and Critical Thinking: Reviews and manages data with strong attention to detail; combines facts with likely possibilities; articulates and resolves complex problems
Quality Focused: A recognition of the value of doing things the right way; has a high sense of integrity and thoughtfulness in their actions
Reliability: Ability to consistently meet deadlines follow through on commitments and perform tasks with accuracy and dependability in all situations.
Action Oriented: A bias for action when they see a problem they solve it using their technical savvy and internal resources
Team Focused: Strong interpersonal skills with a penchant for collaboration and cooperation
Results Driven: Focused on delivering the right thing at the right time
What We Offer
Competitive compensation
Learning and Development opportunities
Dynamic company culture
Time off policies ensuring a healthy worklife balance
If you require a reasonable accommodation please email emailprotected.
More about us:
Eyelit Technologies provides a suite of manufacturing management software products including Manufacturing Systems (MES) Manufacturing Operations Management (MOM) and Advanced Planning and Scheduling (APS). We deliver rapid tangible improvements to manufacturing KPIs such as asset utilization production efficiency labor productivity product quality and ontime infull delivery.
Join us in our mission to deliver and support with worldclass customer service easytouse highquality manufacturing management solutions that increase productivity and worker performance and the bottom line for our customers. Please visit us at www.eyelit for additional information.
Eyelit Technologies is committed to promoting a culture of diversity equity and inclusion. We believe all employees share the responsibility of upholding our commitment to our values and encourage candidates from a wide range of backgrounds perspectives and lived experiences to join us in solving the worlds hardest problems.
Eyelit Technologies is committed to making the job application process accessible to everyone. If you are living with a disability (visible or not visible) and need to request reasonable accommodation for any part of the application or hiring process please let us know how we can help by reaching out to
Required Experience:
Intern
Employment Type
Full-Time
