Identity Theft Representative Fraud Remote - Bilingual
Identity Theft Representative Fraud Remote - Bilingual
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Job Description
Were building a relationshiporiented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.
At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC please visit CIBC
What youll be doing
Youll work in the Fraud Credit and Debit cards Contact Centre team. As an Fraud Agent you will be responsible for ensuring the delivery of service to both External and Internal customers consistent with CIBCs vision of winning customer loyalty through service excellence. Youll use extensive analytical ability resolve all complex or difficult problems relating to Fraud Applications Account Takeovers Convenience Cheques and Payments referred by other areas of CIBC or other external sources as well as from our monitoring systems.
Please note that the start date is June 2nd 2025 and its a full time permanent position. A quick note on your availability our Contact Centre is open Monday to Sunday 7:00 am to midnight. Wed like for you to be flexible between these hours.
At CIBC we enable the work environment most optimal for you to thrive in your role. You can effectively perform all work activities remotely and will only be required to be onsite on an occasional basis.
We have embarked on an remote work program. All employees are required to meet the program requirements and be able to attend your primary work location within two hours notice for any businessrelated purposes.
Program Requirements:
Ability to work independently as an with a secure workspace in a room or office with a door that closes it off from noises and distractions.
Wired Internet connection capable of continuously supporting excellent call quality and highspeed response rate(Internet connection can be connected to modem through hard cable (not wireless) with a minimum download speed of 15mbpsand upload speed of 10mbps)
Satellite internet providers are prohibited and cannot be used due to the impact on call quality and the stability of service
How youll succeed
Investigation Identify suspected fraudulent activities using knowledge of risk management principles policies and procedures to mitigate fraud and minimize losses to CIBC & in an efficient and timely manner to meet productivity goals.
Analysis Use sound decision making skills to react quickly to incoming calls/referrals and make sound decisions in situations where limited information/ambiguity exists including reviewing customers profiles transactions and banking history to minimize exposure to loss and protect CIBC and our clients privacy
Collaboration Identify refer and escalate different types of fraud to relevant areas within the Identity Theft Response Fraud Contact Center to Fraud Strategy Corporate Security Loss Management Client Care CCAO Client Complaints Appeals Office VISA and Intria) to be effectively investigated and resolved.
Who you are
You can demonstrate experience in COINS/ECIF PRM TSYS and CRS is an asset.
You put our clients first. You engage with purpose to find the right solutions. You go the extra mile because its the right thing to do.
You understand that success is in the details. You notice things that others dont. Your critical thinking skills help to inform your decision making
You act like an owner. You thrive when youre empowered to take the lead go above and beyond and deliver results
Values matter to you. You bring your real self to work and you live our values trust teamwork and accountability
Youre fluent in French and English to serve our clients in the community.
What CIBC Offers
At CIBC your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career rather than just a paycheck.
We work to recognize you in meaningful personalized ways including a competitive salary incentive pay banking benefits a benefits program* defined benefit pension plan* an employee share purchase plan a vacation offering wellbeing support and MomentMakers our social pointsbased recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation please contact
You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit.
We may ask you to complete an attributebased assessment and other skills tests (such as simulation coding French proficiency MS Office). Our goal for the application process is to get to know more about you all that you have to offer and give you the opportunity to learn more about us.
Job Location
Montreal1155 Rene Levesque (inactive)Employment Type
RegularWeekly Hours
37.5Skills
Call Center Customer Service TeamworkRequired Experience:
Unclear Seniority
Employment Type
Full-Time
