Customer Experience Partner

Key Responsibilities:

Customer Relationship Management:

• Serve as the onsite representative fostering strong and lasting relationships with all stakeholders within the customers organization.
• Ensure timely resolution of customer issues and queries minimizing escalations.
• Establish a relationshipdriven approach to customer service enhancing overall satisfaction.

Logistics & Operations Coordination:

• Work closely with the customer and their overseas offices to manage shipment prioritization matrices and carrier allocation effectively.
• Collaborate with customer plants 3PL partners (CHAs transport operators carriers) to ensure seamless logistics planning and .
• Oversee and coordinate the export process across various transport modes (ocean transport) from cargo readiness to Bill of Lading (BL) release and shipment tracking.
• Manage the material/container pickup process in coordination with transport providers and CHAs for customs clearance.

Documentation & Compliance:

• Prepare exportrelated documents such as Shipping Instructions (SI) Bills of Lading (BL) document pouches and prealerts for destination offices.
• Obtain necessary exceptional cost approvals from the plant team as required.
• Ensure compliance with all export regulations and customerspecific requirements.

Reporting & Process Optimization:

• Maintain Daily Status Reports (DSRs) and other operational reports to ensure data accuracy and transparency.
• Work with internal teams to drive an ownership mindset and achieve topquartile results in customer experience.
• Continuously identify and implement process improvements to enhance efficiency and reduce costs.

Qualifications & Skills:

• Experience: 35 years in logistics export coordination or customer service in a similar industry.
• Education: Bachelors degree in Supply Chain Logistics Business Administration or a related field preferred.
• Skills:
  • Strong stakeholder management and relationshipbuilding abilities.
  • Excellent problemsolving and decisionmaking skills.
  • Handson experience in export documentation and international logistics.
  • Proficiency in Microsoft Office (Excel Word PowerPoint) and logistics management systems.
  • Preferred Knowledge of SAP and OTM system
  • Ability to work independently and prioritize tasks in a fastpaced environment.
• Location Flexibility: Comfortable working onsite at the customers premises in Chakan Pune.

Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website apply for a position or to perform a job please contact us by emailing .