Guest Services Manager
Guest Services Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Create a warm and welcoming environment for all guests promoting dignity and respect.
- Supervise the intake and processing of guests checking in for services.
- Develop and maintain consistent standards of care for guests.
- Train Guest Services volunteers to accurately and consistently enter guest information into the Rock database.
- Collaborate with the Executive Administrator Database Administrator and IT
- Support to ensure accurate database management.
- Work closely with the Rock Database Administrator to ensure the Rock database functions correctly and resolve any database and network issues.
- Establish and maintain uniform database standards to prevent errors and duplicate entries.
- Ensure Guest Services volunteers adhere to consistent data entry standards.
- Regularly review guest information in the database to maintain data integrity.
- Manage the onboarding training and development of volunteer Guest Services.
- Conduct daily meetings to ensure effective service provision.
- Oversee volunteer scheduling ensuring placements are balanced and assigned according to skills gifts and interests.
- Address and resolve issues and concerns escalating them to the Healing Center Executive Director when necessary.
- Systems Management
- Relational Skills
- Attention to detail
- Volunteer Development
- Time Management
- Quality of Work
- Problem Solving
- Ability to Collaborate Across Multiple Teams
- Servanthood
Vineyard Cincinnati Churchs expectations of staff is that we model healthy discipleship by being an active participant within the life of the church. This is demonstrated primarily by commitment to being a VCC Partner. The VCC Partner Commitment includes basic behaviors like attending worship services exercising personal spiritual disciplines Biblical conflict resolution and tithing 10 of your income.
EXPERIENCE 3 years minimum in management and administration of community
assessment and referral program in nonprofit or ministry
PHYSICAL REQUIREMENTS Sitting Standing Walking Hearing
Required Experience:
Manager
Employment Type
Full Time
