IS Service Area Technician
IS Service Area Technician
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Job Description
Its your time make it matter.
At Peterson we partner with our customers to build the future. For over 85 years our peoples work has shaped the communities where we live where we raise our families and where we thrive. Petersons legacy permeates every aspect of our communities. From roads and bridges backup power at hospitals firefighting concerts and moving goods; we are everywhere you look. At Peterson you dont just have a career you have a purpose.
Our familyoriented environment is built on safety winning growth and professional achievement. Hiring and developing exceptional people is critical to our continued success. We have high standards for a good reason: our people represent Peterson our family our brand and our values.
You have high expectations too.You are exceptionally motivated have outstanding skills and want your work to matter.Peterson offers competitive wages generous benefits and promotional opportunities at a familyowned and operated business.Its time to use your skills and passion to do work that matters!
Job Description
Peterson Cat has a need for an IS Service Area Technician who will be based at our Hillsboro OR location.
SUMMARY
The IS Service Area Technician supports systems managed by Petersons Information Technology department. Responsibilities include building notebooks and desktops for new and existing technicians imaging systems troubleshooting hardware and software problems installing software opening and closing help desk tickets prioritizing tasks installing specialty applications from Caterpillar Navistar and other vendors. Responsibilities also include setting up workstations installing printers taking phone calls providing remote support of field systems. This role also provides support for some systems administration tasks including backup setting up user access password resets risk management and other tasks as assigned.
ESSENTIAL JOB FUNCTIONS
The following reflects managements definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign the functions to this job at any time due to reasonable accommodation or other reasons. Job functions include the following. Other duties may be assigned.
Installation and support for all user applications and enterprise applications including specialty software from our vendor partners (Caterpillar Navistar Trimble)
Perform workstation laptop and tablet builds
Use existing software and process to properly document issue resolutions and builds
Create transfer and maintain software license contracts
Setup/teardown and troubleshooting of mobile AudioVisual equipment for company events
Monitor and troubleshoot Conference Room videoconferencing equipment
Provide end user support and troubleshooting inperson by phone and by email
Provide technical assistance inperson and remotely to executive and directorlevel staff
Provide technical assistance for inperson meetings
Coordinate frequently with Peterson personnel and 3rd party vendors to plan and schedule work.
Operate company personal or rental vehicle as needed
Assist the extended Helpdesk team with tickets as needed
Travel up to 40 of the time to visit and support branch store locations in California Oregon and Washington to install equipment to troubleshoot and to maintain good IT housekeeping at these sites
Maintain punctual regular and predictable attendance.
QUALIFICATIONS
Associates Degree from a fully accredited college in a related field preferred; and a minimum of 6 years of progressive experience in supporting a multisite helpdesk environment preferably in a heavy industrial environment; or an equivalent combination of education and work experience.
Must be available to work after hours and weekends
Must be a proven troubleshooter with exceptional customer service skills.
CERTIFICATES LICENSES REGISTRATIONS
Maintain a valid drivers license and satisfactory driving record
CompTIA A license preferred or equivalent experience can be substituted
Required Experience:
IC
Employment Type
Full-Time
