Onsite School Technician
Onsite School Technician
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The primary focus of this position is to provide daily onsite technical support for endusers including students teachers support staff and school administrators of a local school district.
The individual in this highly visible position must possess excellent communication and troubleshooting skills while prioritizing requests and remaining adaptable to a dynamic K12 environment.
Responsibilities and Expectations
- Provide Tier Ionsite technical support for the school by responding to issues submitted by the school staff and/or students.
- Schedule and execute device deployment at the beginning of the school year and collection of 1:1 devices at the end of the school year
- Perform computer imaging and software installations and maintain/repair technology inventory.
- Troubleshoot and repair various devices and peripheral equipment including but not limited to iPads Macbooks Chromebooks Windows laptops Windows Desktop PCs interactive whiteboards etc.
- Work within our ticketing system to maintain detailed troubleshooting notes and escalate problems to higherlevel technical support professionals when necessary collaborating and communicating until problems are fully resolved
- Collaborate with Onsite Services Leadership and Client Experience team to ensure clear communication with school personnel regarding the status of tickets projects and other important technology updates and changes
- Upholding Five Star quality of service onsite while also actively participating virtually in weekly 1on1s with Five Star leadership monthly Onsite Services team meetings and company learning events
A successful Onsite Technician has
- Experience with troubleshooting hardware software and connectivity issues
- A problemsolving mind finding innovative solutions and seeing all pieces of the puzzle
- A customer service background and excellent communication skills
- An organized physical work area as well as wellmaintained virtual workspace utilizing Slack and Google tools
- A growth mindset that is eager to learn and the ambition to pursue further education through certifications like CompTIA A Security or Network as well as staying uptodate with the latest trends and news in the technology industry
- The ability to work effectively in both a team environment and independently
- The ability to lift and move computers and other potentially heavy technology hardware
- A drivers license and a source of reliable transportation to travel between school buildings
- The drive to embody Five Stars core values of equity innovation partnership accountability and respect
Required Experience:
IC
Employment Type
Full Time
