Customer Care Advocate
Customer Care Advocate
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Salary Not Disclosed
1 Vacancy
Job Description
Position: Customer Care Advocate
Reports To: Manager II Customer Care
Location: Milwaukee WI (HQ) OR Florence KY
Remote Type: Hybrid 3 days in office / 2 days remote
The Customer Care Advocate serves as the primary contact for requests for orders quotes product questions as well as other customer inquiries. This role ensures a seamless customer experience through expertise ownership accountability and responsiveness. The Customer Care Advocate will resolve issues with limited authority and offer solutions within the Customer Care department guidelines and adherence to SOPs.
Major Responsibilities:
Dedication to 8020 overserve strategies and continuous improvement
Collaborates with other teams to drive resolution/shipment on open order reports
Handles internal & external customer inquiries quotes & orders utilizing established standard operating policies & procedures
Responsible for building strong customer relationships and delivering customercentric solutions
Support corporate initiatives designed to overserve our customers while providing an effortless customer experience
Responsible for daily planning and prioritizing of work to meet commitments aligned with organizational goals
Handles customer escalations with first contact resolution when possible if not escalating when necessary
Work with internal teams with a high sense of accountability and urgency
Works with internal partners (Credit Planning Shipping etc) to drive resolution on customerimpacting issues
Handles conflict situations effectively with minimum assistance
Handles customer inquiries with product knowledge
Works collaboratively with Engineering team to increase upselling opportunities and verification of complex customer requests including ability to interpret CAD drawings
Calls are recorded for training and quality purposes
Further tasks outlined on RACI &/or assigned by leadership
Minimum Qualification:
High School diploma required
Bachelors degree preferred
23 years of professional Customer Care experience or equivalent work experience is required
Experience with business tools such as Salesforce SharePoint MS Teams Windows Operating Systems preferred
Experience with Oracle &/or SAP (or other ERP systems) preferred
Experience navigating and utilizing corporate websites & eCommerce platforms preferred
Mechanical or technical aptitude & ability to read drawings desired
Team oriented with the ability to influence others
Ability to work in a highly dynamic team & fastpaced environment
Consistently demonstrates situational adaptability and resourcefulness
Excellent communication/interpersonal & organizational skills
Excellent ability to manage daily workload
LIAB1 #LIHybrid
Benefits
Medical Dental Vision and Prescription Drug Coverage
Spending accounts (HSA Health Care FSA and Dependent Care FSA)
Paid Time Off and Holidays
401k Retirement Plan with Matching Employer Contributions
Life and Accidental Death & Dismemberment (AD&D) Insurance
Paid Leaves
Tuition Assistance
About Regal Rexnord
Regal Rexnord is a $6.5B publicly held global industrial manufacturer with 30000 associates around the world who help create a better tomorrow by providing sustainable solutions that power transmit and control motion. The Companys electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Companys automation offering comprised of controls actuators drives and precision motors controls motion in applications ranging from factory automation to precision control in surgical tools.
The Companys end markets benefit from meaningful secular demand tailwinds and include factory automation food & beverage aerospace medical data center warehouse alternative energy residential and commercial buildings general industrial construction metals and mining and agriculture.
Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions Power Efficiency Solutions and Automation & Motion Control. Regal Rexnord has offices and manufacturing sales and service facilities worldwide. For more information including a copy of our Sustainability Report visit RegalRexnord.
Equal Employment Opportunity Statement
Regal Rexnord is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex/gender sexual orientation gender identity age ancestry national origin marital status citizenship status (unless required by the applicable law or government contract) disability or protected veteran status or any other status or characteristic protected by law. Regal Rexnord is committed to a diverse and inclusive workforce. We are committed to building a team that represents diverse and inclusive backgrounds perspectives and skills. If youd like to view a copy of the companys affirmative action plan or policy statement please email . If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application please email .
Equal Employment Opportunity Posters
Notification to Agencies: Please note that Regal Rexnord Corporation and its affiliates and subsidiaries (Regal Rexnord) do not accept unsolicited resumes or calls from thirdparty recruiters or employment agencies. In the absence of a signed Master Service Agreement or similar contract and approval from HR to submit resumes for a specific requisition Regal Rexnord will not consider or approve payment to any thirdparties for hires made.
Employment Type
Full-Time
