German-speaking Customer Care Consultant in Lisbon Portugal
German-speaking Customer Care Consultant in Lisbon Portugal
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1 Vacancy
Job Description
Job Description
About the Company
Founded in 2017 our client offers an allinone management system designed to enhance hotel operations. With a dedicated team across five global offices the company serves over 2000 clients worldwide.
Role Overview
As a Customer Care Consultant you will provide exceptional support to hoteliers answering their questions and offering tailored solutions. This involves responding promptly via email phone and forums while collaborating closely with the Implementations Team to ensure seamless client onboarding.
You will also focus on customer retention transforming any dissatisfaction into a positive experience. By engaging professionally with hotelier inquiries and assessing their needs you will contribute significantly to high levels of customer satisfaction and retention.
Start Date: May
Location: Onsite Lisbon
Training: In Cape Town flight and accommodation covered by the company
Salary: 2200 gross per month
A Day in the Life of a Customer Support Consultant
Your Role:
Support hoteliers by providing professional personalized responses to their queries via email phone and online forums.
Deliver a worldclass customer experience by actively listening to hoteliers addressing their needs and anticipating future requirements.
Assess queries and escalate issues to internal teams when needed ensuring prompt resolution by following predefined processes and channels.
Meet daily and weekly engagement metrics with an emphasis on achieving customer satisfaction and retention targets.
Collaborate closely with the Implementations Team to ensure a smooth client onboarding process.
Address dissatisfaction with care aiming to retain clients and turn them into promoters.
Identify signs that a hotelier may consider discontinuing services and work with internal teams to resolve issues promptly.
Key Skills Required:
NonNegotiable: Fluent in German and English
Minimum of 2 years experience in a serviceoriented technical or customer support role
Excellent interpersonal skills and the ability to remain friendly and responsive in all interactions
Technical proficiency with various systems (training will be provided)
Experience in hotel operations (front desk reservations) or the hospitality industry is required especially in B2B client relations
Beneficial Skills: How to Succeed as a Customer Support Consultant:
Clear Communication: Be concise empathetic and actively listen to customer needs.
Product Knowledge: Stay informed about features and updates to provide accurate support.
Empathy: Be patient and understanding especially with frustrated customers.
Problem Solving: Focus on quick and effective issue resolution.
Continuous Learning: Constantly improve skills and adapt to new tools and feedback.
Perks:
Free Food Fridays
Work in a Mac environment
Incentivebased commission
Formal training budget
Annual hotel experience allowance
Equity options
Birthday vouchers
The Companys Core Values:
Accountability
Beat Yesterday
Clock Speed
A Deals a Deal
Empower Another
The company lives by values such as Accountability Innovation and Team Empowerment which drive their mission to be the best in the industry.
Multilingual Jobs Worldwide
Multilingual Jobs Worldwide is a leading recruitment company focusing on connecting multilingual talent with exciting career opportunities worldwide. With a network of 400 partners in over 40 countries we have successfully helped more than 5400 candidates secure their dream jobs.
Required Experience:
Contract
Employment Type
Full-Time
