Barista Supervisor

The BaristaSupervsior is responsible for greeting guests and taking food orders which would entail light food preparation. Also preparing beverages and assisting guests with any other grab and go or retail item. The barista is to be in compliance with policies and procedures brand standards and federal state and local regulations. Process guest checks and collect payments in compliance with credit card transactions room charge processing and accounting policies and procedures.

The Barista Supervisor is responsible for running the floor and ensuring that all of the hotels food and beverage service standards are upheld to the highest degree. He/She has the passion dedication and vision to inspire our employees in providing emotional service to our guests. The Supervisor is also responsible for the effective and efficient staffing of the breakfast area in partnership with the Hotel Restaurant Manager.

The ideal candidate is friendly optimistic detailoriented has an outgoing personality enjoys working with people and working on a team; has a proven passion and ability to anticipate and exceed our guests needs; and has knowledge of food and beverage operations.

Breakfast shifts may begin as early as 5:00 AM. Must be willing to work weekends and holidays.

Essential Functions & Primary Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Supervises front of house staff during breakfast service
• Communicates the restaurants vision to all team members and leads by example
• Reinforces the WHG values daily and fosters our culture and inspires the team with his/her exciting vision
• Regularly monitor and achieve the WHG points of technical service and points of restaurant details
• Builds and maintains relationships with guests team members and senior management alike
• Shows leadership in creating a culture that revolves around the experience and enjoyment of food and beverage
• Demonstrates high personal integrity business ethics and takes every opportunity to promote the restaurant
• Assists with recruitment selection training and development initiatives as well as coaching and performance management
• Uses conflict/resolution and problem solving skills
• Ability to build and nurture relationships with both guests and employees
• Exceptional communication skills with all levels of the organization
• Is very hands on and motivates by setting the service example by leading the way we interact with guests
• Assists with sales managing inventory budgeting and scheduling
• Perform additional duties as assigned or requested by managers or other leaders within the Company

• Promptly reports emergencies accidents injuries missing articles damage engineering items and safety hazards to management.
• Reports any deviations from policies procedures brand standards and regulations to management.
• Complies with all guest service basics such as uniforms name tags and proper guest greeting.
• Knowledgeable on hotel facilities and services to assist guests as appropriate.
• Ensures all communication containing Company hotel brand and guest information is consistent with privacy policies practices and regulations.
• Impresses guests with quality and timely service in a pleasant and friendly manner.
• Maintains complete knowledge of and comply with all departmental policies/service procedures/standards; maintains complete knowledge of correct maintenance and use of equipment. Uses equipment only as intended.
• Anticipate guests and fellow team member needs respond promptly and acknowledge all guests and team members however busy and whatever time of day; be familiar with all Hotel services/features and activities to respond to guest inquiries accurately.
• Respond in positive calm tone to guest and team members at all times.
• Resolve guest complaints ensuring guest satisfaction.
• Monitor and maintain cleanliness sanitation and organization of assigned work areas.
• Greet guests as they arrive.
• Monitor surrounding and report concerns to supervisor.
• Complete proper opening processes and closing side duties.
• Attend training meetings and other department events as scheduled.

Qualifications:

The Company may consider equivalent combination of acceptable education and experience providing the knowledge skills and abilities cited below.

Education and Experience:

High school education or related experience.

Previous experience as a coffee shop barista in a cafe setting is a plus

Familiarity with hospitality industry practices preferred.

Skills and Abilities:

Ability to prepare and serve customized coffee beverages.

Ability to understand and provide friendly guest service.

Greet guests in a friendly and courteous manner and explain any specials and/or promotions for guest awareness.

Abide by all State Federal and Corporate requirements pertaining to serving alcoholic beverages Record the details of the order from the guests check for accuracy.

Ability to understand and comply with proper ordering and food handling techniques and state and local serving guidelines.

Attention to details with good organizational and efficient time management skills.

Great customer service skills and demonstrated willingness to exceed guest expectations

Consistent professional attitude and behavior with effective listening and communication skills. Ability to work in a fast paced environment sometimes under pressure while remaining flexible and efficient. Ability to satisfy the legal requirements for employment within the jurisdiction.

Working Conditions & Physical Effort:

Exert physical effort in lifting/transporting at least 50 pounds without assistance; push/pull cart and other equipment up to 250 pounds; endure various physical movements throughout crowded work and event areas.

Must be able to stand and exert wellpaced mobility for extended periods of time; constantly lifting carrying pushing pulling or otherwise move objects; extended periods of standing reaching above head to move items walking stooping and lifting. Requires close vision with or without corrective lenses. Work is normally performed in an interior hotel environment.

Benefits we provide to our AMAZING Team Members:

PTO

Health

Dental

Vision

Supplemental benefits

401K with company match

Hotel discounts

Complimentary meal during shift

Working Conditions & Physical Effort

Work is normally performed in an interior hotel environment. While performing job duties the associate speaks listens completes documents processes requests and operates office equipment such as a telephone calculator computer copier and fax. Physical requirements include extended periods of standing and/or walking bending reaching pulling pushing kneeling and lifting up to 50 pounds. The job requires close vision with or without corrective lenses.

About the Company:

The Wurzak Hotel Group (WHG) is a Philadelphia based vertically integrated owner developer and operator of premium branded full service extended stay and focus service hotels. WHG gains its competitive advantage by developing talent within the organization who embody the same entrepreneurial spirit of our leadership team and who seek to create value through tireless innovation and a tight focus on the operational details.

The Wurzak Hotel Group (WHG) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.