Customer Support Technician maternity cover 6 months
Customer Support Technician maternity cover 6 months
Posted on :
09-04-2025
Employer Active
1 Vacancy
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Job Description
French English Speaking Customer Support Technician for a maternity cover of 6 months
- 5 years experience in a technical support role
- Fluent in English and in French
- Understanding electrical concepts AC & DC circuits electrical or electronics background Experience with solar PV products
OUR CLIENT
Our client is one of the fastest growing renewable energy companies in the world. They produce productive reliable smart and safe solar power systems substantially increasing the energy harvest of solar panels.
RESPONSIBILITIES
- Responsible external Customer Support communication mail phone
- Provide presales information about products. Document and track all activities in a central CRM/HelpDesk software platform
- Troubleshoot technical issues related to installations & Assist with the activation of new sites as needed.
- Attend site visits to assist in resolving customer issues or to help with customer training as needed
- Coordinate with Engineering with tracking of fieldissues and subsequent productmodifications logging product bugs in a central database.
- Assist other teammembers with troubleshooting and/or administrative tasks as needed.
- Participate in ongoing training/education of industry standards
YOU
- Fluent in English & French any additional European languages (German Dutch Spanish Italian) will be a plus
- Technical degree in electrical/electronic
- 5 years experience working in a technical support / customer support role Computer literate (PC skills essential Mac OS desirable)
- Understanding electrical concepts AC & DC circuits
- Experience with solar PV products is a plus
- Have the ability to multitask in a very fastpaced environment.
- Have excellent interpersonal skills with both external customers and internal employees.
- Experience with consumergrade networking TCP/IP data networking
Polyglot Group is an awardwinning Human Resources & crosscultural solutions provider to international organizations of all sizes. We proudly assist startups SMEs and global organizations wishing to expand or optimize local operations. Our Australian European & LATAM offices assist strategy all around the world so we invite you to check job opportunities in your region by visiting the job opportunities section of our website! We value your language skills and if you want to work for an international company or travel let us know as we may have a job for you now or in the future! Most of our opportunities are advertised but some arent so if none of the advertised job ads suit your ideal job send us your resume and a few words to describe your ideal role so that we can be in touch in the future if a suitable opportunity arises.
Our values are: Passion Personalization Pragmatism & Probity; if you want to know more about us or would like to send us some feedback please email
Required Experience:
IC
Employment Type
Temp
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